- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Doha, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF20325A
Duty Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Responsibilities:
The Duty Manager is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping and Engineering.
- Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Fairmont standards
- Ensure staff have their breaks, according to the number of hours worked
- Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times
- Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy
- Be fully competent in all reception and cashier duties
- Cover all shifts if required
- Cover Rooms Coordinator shifts if required
- Liaise with other Departments in regards to special guest requirements (i.e. Uniform/Guest Services, Florist, Housekeeping, In Room Dining)
- Be present at the Reception/Front Desk whenever possible
- Deal promptly and effectively with any complaints
- Meet and greet VIP guests
- Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible
- Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems
- Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows
- Liaise with Concierge to ensure swift baggage dispatch and collection
- Follow up on late cancellations and no shows and charge when appropriate
- Inform the receptionist/cashiers of new memo’s during the handover
- Check the next day’s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory
- Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents
- Deal with room moves, and ensure seamless communication of these with the relevant departments
- Check potential room revenue for any discrepancies and do necessary corrections
- Balance the screen (room types) for next day
- Maintain amicable and co-operative working relations with all other departments
- To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training Manager
- Ensure enough supplies of all stationary items are in storage
- Assist the Director of Front Office and Assistant Director of Front Office in all aspects of the department and ensure service standards are followed
- Manage any emergencies on the desk and take necessary actions
- Follow up all audit points with regards to LQA, JD Powers, etc..
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- The Duty Manager may be required to carry out other duties, directed by the Assistant Director of Front Office
Qualifications:
- Minimum 3 year supervisory experience in luxury hotel
- Proficient in the English and ***local language*** (verbal & written)
- Third language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours
- A hospitality diploma is an asset
- Knowledge of Property Management System (Opera) and Windows, MS Office Suite an asset
- Prior experience in customer service an asset
- Proven ability to handle cash effectively and accurately
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
ibis Nashik, Nashik, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Nashik
Job Category
Rooms
Description
We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Nashik, India. As the first point of contact for our guests, you will play a crucial role in ensurin
Reference
4adfbf94-876b-4273-b174-34fa64a73316
Expiry Date
01/01/0001
Salary
Location
DELANO DELANO MIAMI BEACH, Miami Beach, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
DELANO
Job type
Permanent
Locations
Miami Beach
Job Category
Rooms
Description
What you'll do... Coordinate the organization and administrative functions in all areas of the Rooms Division: Front Office, Guest Services, Housekeeping and Spa. Daily management of Rooms Division -
Reference
822e67bd-aac6-4c40-8a4f-ba4004cd4ec7
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Vancouver
Job Category
Rooms
Description
What you will be doing:Consistently offer professional, friendly and engaging serviceWelcome guests to the Health Club and ensure they have a safe and enjoyable experienceMaintain the weight and cardi
Reference
c9a11118-ed81-4539-a2b0-587a987aae4a
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Royal Service Agent Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent
Reference
8b081f8a-6d51-428b-9db2-dcf39b133dd1
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
What you will be doing: Reporting to the Bell Captain, the Bell Services Supervisor will support their manager in ensuring the smooth and efficient operation of Bell Services, Door, and Valet Service
Reference
8eac9282-f4ba-4e8d-926d-e7c1dcc25503
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Front Desk AgentFirst impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Reference
662d6e96-c585-4d37-a632-f6371fb57eac
Expiry Date
01/01/0001
Salary
Location
Sofitel Chicago Magnificent Mile, Chicago, United States
Experience Level
Executive
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Chicago
Job Category
Rooms
Description
Excellence with every featherDirector, HousekeepingBelong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realize your true potential. Yo
Reference
c875fbf6-b72f-405a-b554-4ae23dd2c632
Expiry Date
01/01/0001
Salary
Location
, West Hollywood, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
West Hollywood
Job Category
Rooms
Description
Job Purpose:Under the general guidance of the Front Office Manager and/or Assistant Front Office Manager, a Front Desk Agent is responsible for performing all duties connected with arriving and in-hou
Reference
f1a487f2-4f40-48f0-8dbc-bc81cab61001
Expiry Date
01/01/0001
Salary
Location
ibis Monterrey Valle, Monterrey, Mexico
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Monterrey
Job Category
Rooms
Description
Recepcionista ¡Las primeras impresiones son todo! Como Recepcionista, cuidará de los huéspedes desde el momento en que llegan hasta su partida, asegurándose de que tengan una experiencia memorable co
Reference
78c27194-6b19-4996-80af-c369f6dac8fe
Expiry Date
01/01/0001
Salary
Location
Novotel São Paulo Center Norte, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades). Organi
Reference
00dd753d-5e58-438a-8ec2-29275cb3309a
Expiry Date
01/01/0001