Duty Manager

Fairmont Amman is offering a career opportunity for an energetic and experienced and energetic Duty Manager.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Ensures that Operating policies and procedures are adhered.
• Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
• Strong and effective communication with all other departments
• Provides guidance and motivation to the team members from all departments. Establishes and communicates on a daily basis with the Hotel leaders. A strong commitment to colleague satisfaction.
• Responsible to balance operational, administrative and colleague needs
• Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)
• Provides passionate direction towards achieving our vision
• Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
• Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures

• Previous Duty Manager experience preferably within a hotel environment
• Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues
• A confident and proactive problem solver, with strong conflict resolution skills
• The innate ability to remain calm under pressure and when responding to emergency situations 
• Exceptional time management skills will help you in managing competing priorities in this fast-paced service environment
• Excellent attention to detail and a genuine commitment to delivering luxury service
• Experience with Opera PMS, and First Aid and CPR is advantageous

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/