Duty Engineer

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking a detail-oriented and efficient Duty Engineer to join our team in Phu Quoc, Vietnam. As a Duty Engineer, you will play a crucial role in ensuring the smooth operation and maintenance of all hotel systems and equipment, contributing to an exceptional guest experience in our tropical paradise.

• Conduct routine inspections and perform preventive maintenance on HVAC, plumbing, electrical, and mechanical systems
• Respond promptly and professionally to guest and staff maintenance requests, resolving issues efficiently
• Ensure all hotel premises, including guest rooms, public areas, and back-of-house spaces, are in excellent working order
• Maintain accurate records of maintenance activities, repairs, and equipment performance using computerised maintenance management systems
• Support the implementation of the preventive maintenance schedule and energy conservation initiatives
• Respond swiftly to emergencies such as power failures, equipment breakdowns, and safety hazards
• Coordinate with contractors and vendors for specialised repairs and servicing
• Ensure compliance with local health, safety, and environmental standards and policies
• Assist in supervising maintenance staff or technicians during shifts, as required
• Participate in shift rotations, including nights, weekends, and public holidays
• Collaborate with other departments to maintain a high standard of service and comfort for our guests

• Diploma or certification in Mechanical/Electrical Engineering or a related technical field
• Minimum of 2–3 years of experience in a similar role, preferably in a large scale luxury hotel, resort or hospitality environment
• Pre-opening experience is beneficial
• Comprehensive knowledge of building systems, including electrical, HVAC, plumbing, and fire safety
• Proficiency in reading and interpreting technical drawings and manuals
• Strong problem-solving and troubleshooting skills with a keen eye for detail
• Excellent communication and interpersonal skills, with a customer-focused approach
• Willingness to work in shifts and respond to emergency situations with resilience and flexibility
• Proficiency in using computerised maintenance management systems (CMMS)
• Thorough understanding of local building codes and safety regulations in Vietnam
• Physical fitness to perform manual tasks and work in various conditions
• Ability to thrive in a collaborative team environment
• Adaptability to work in a tropical climate and island setting (Phu Quoc)

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.