- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Al Hamra Beach Resort (Opening soon), Ras Al-Khaimah, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF17972B
Doorman
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Sofitel Al Hamra Beach Resort
- To be an ambassador of the Front Office and the hotel, in and outside the work place.
- To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
- To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay.
- To ensure that all guests / visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell.
- To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
- To assist in securing taxis/transportation for guests/visitors.
- To monitor and direct traffic activity of taxis, limousines, buses and other vehicles, ensuring a smooth and efficient flow.
- To ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost.
- To check the cars / taxi for forgotten items and to respect the Lost & Found procedures.
- To ensure uncompromising levels of cleanliness and maintenance of the work place and to liaise with the housekeeping when necessary.
- To properly use the tools, equipment and stocks and to ask for requisitions accordingly.
- To assist the drivers, valet parking and bell attendants in the daily activity.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To be aware of all VIPs visiting or staying in the hotel.
- To ensure a proper use of the telephone etiquette as per Sofitel standards.
- To read and update the logbooks and to ensure a proper handover between the shifts.
- To strictly respect the key handling procedures.
- To respect schedules, terms and deadlines as agreed with the Management.
- To maintain knowledge of scheduled daily arrivals, departures and events or activities.
- To be aware of the hotel rooms and outlet timings and promote the internal activities and events.
- To be updated with the latest administrative, organizational, operational or other changes and news.
- To attend a daily line up briefing with the concierge team to recapitulate tasks and activity.
- To share daily activity highlights with the supervisor, including internal and external guest opportunities.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Concierge Supervisor and the Chief Concierge.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Grand Mercure Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Not Applicable
Job Schedule
Casual
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
•Arrumar os apartamentos, durante a permanência e após a saída dos hóspedes, efetuando a limpeza de todas as suas dependências, trocando enxovais e repondo os materiais necessários (amenidades).•Conse
Reference
52b5c8a4-cd54-4ee8-a68f-a8164c08c535
Expiry Date
01/01/0001
Salary
Location
SWISSOTEL SWISSOTEL DOHA CORNICHE PARK TOWERS, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
We are seeking a dedicated and customer-focused Operator to join our team at Swissotel Corniche Park Towers Doha, Qatar. As an Operator, you will be the first point of contact for our guests, ensuring
Reference
51db076b-4166-4fcf-af19-7b9b114b44d2
Expiry Date
01/01/0001
Salary
Location
Delano Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
DELANO
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Summary: As a Guest Service Operator, you'll be the voice of our hotel - connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage in
Reference
cca9db04-5f9b-4b9e-bee8-9e8623988725
Expiry Date
01/01/0001
Salary
Location
ibis London Canning Town, London, United Kingdom
Experience Level
Associate
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Your smile can be felt even at 3AM. At ibis London Canning Town, we’re more than just a hotel. We’re a vibrant, welcoming space where personality and professionalism go hand in hand. We’re currently
Reference
f9660884-4259-49a8-b4ea-9515891a4681
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Jasper
Job Category
Rooms
Description
Overnight Bell Person (Seasonal, May to October)A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As our Overnight Bell Person with Fairmont Ja
Reference
1cbd296e-4790-44b3-ab7e-a5d1238a107f
Expiry Date
01/01/0001
Salary
Location
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Chicago
Job Category
Rooms
Description
Job DescriptionLaundry Valent Attendant As a Laundry Valet Attendant, you will efficiently manage guest dry cleaning services and colleague uniform care. What’s in it for you:Employee benefit card
Reference
b914e593-dc74-420f-b8ad-5741f4209fed
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Les Halles, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
En tant que Réceptionniste, vos principales missions seront les suivantes :Assurer à la clientèle un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissementEffectuer les p
Reference
3b164c6d-7f21-476c-89f0-fe8d0b3dc3d0
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
¡Usted está en el corazón del hotel! Como Ayudante de Habitaciones, apoyará en la limpieza de las habitaciones, asegurándose de que nuestros huéspedes cuenten con un espacio limpio y cómodo, y sean pa
Reference
1ec04f9f-1f81-45ba-a4d6-717f91741d4c
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Lexington
Job Category
Rooms
Description
Supervises: Housekeeping Supervisors, Room InspectorsGeneral Purpose: The Housekeeping Manager is responsible for supervising the daily operations of the housekeeping staff, promoting a safe environme
Reference
941f4584-e695-4ebc-978c-0074aae67995
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Alamein, New Alamein, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Temporary
Locations
Egypt
Job Category
Rooms
Description
Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction.Listen attentively to guests to get an
Reference
5e4294ae-c278-489f-bc72-342136e3dad0
Expiry Date
01/01/0001