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  1. Full-Time
  2. Permanent
  3. Accor
  4. Others

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Fairmont Ajman, Ajman, United Arab Emirates

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REF30392L

Doorman

Region

Luxury & Lifestyle



Job Description

  • Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled.
  • Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly.
  • Attend review of daily event sheet with Bell Captain and be familiar with regular guests.
  • Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
  • Assist Valet Parkers in issuing valet ticket to guests.
  • Direct flow of traffic at hotel driveways ensuring maximum safety.
  • Coordinate with security for the strict implementation of safety procedures.
  • Handle guests’ luggage promptly and professionally, using safe handling techniques.
  • Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts.
  • Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
  • Ensure that all luggage’s are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.
  • Respond to queries positively.
  • Follow department policies, procedures and service standards, including all safety policies.
  • Report “Lost & Found” items.
  • Perform other duties as assigned and requested.

Qualifications

  • Passion for Guest Service
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Strong interpersonal and problem solving abilities
  • Excellent presentation and communication skills
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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