- Full-Time
- Permanent
- SOFITEL
- Wellness & Recreation
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Sofitel Dubai The Palm, Dubai, United Arab Emirates
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REF46109S
Director of Spa
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
- OVERSEE AND MONITOR DAILY SPA OPERATIONS
- Lead Spa team to maximize treatment bookings and yield management
- Facility walk-through to ensure that standards are met
- Ensure adherence of department and facility policies
- Establish professional business relationship with all vendors and increase Spa product inventories
- Oversee the Spa renovation project and the reopening
- PROVIDE SPA EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTIONS
- Lead the team on a Heartist® approach to personalizing the guest experience at the Spa
- DRIVE SPA REVENUE AND COST CONTROL
- Direct operations of facility, including short and long range strategic planning so that Spa operates cost effectively and efficiently
- Lead in implementation of 12-month marketing plan
- Identify new business and marketing opportunities
- Assist in the implementation of 12-month public relations program (calendar of events, media etc.)
- Work efficiently with Marketing Communications in all aspects of Spa/hotel promotion as required
- Promote and sell customized Spa programs to conference groups as required
- Meet with group meeting planners to sell Spa facility and programs as required
- Fiscal budgeting and analysis, including the preparation of annual budgets for the departments within the facility
- Approve payroll hours and hotel administered service charges / gratuity reports
- Review / approve purchase requisitions
- Prepare operations and capital improvement budget preparation
- Review expenditures to ensure that they are kept within operating budgets
- Review / approve all invoices before payment
- Review remuneration of salaried colleagues and independent contractors
- Control the cost of goods purchased, services supplied and labour necessary to the sales and production of our products and services
- MANAGEMENT AND LEADERSHIP OF THE SPA TEAM
- Recruit, train, develop and motivate members of the Spa team
- Ensure the establishment and execution of all departmental goals
- Ensure all safety practices of Willow Stream are adhered to by entire Spa team
- Conduct discussions /performance reviews with Spa team
- INVOLVEMENT AS A MEMBER OF THE HOTEL LEADERSHIP TEAM
- Act as a spokesperson for the Spa and the Brand
- Facilitate the needs/requirements of other departments with Spa: Engineering, Security, Finance, F&B, T&C, Sales & Marketing, Laundry & Property Maintenance
- Provide a level of Safety & Security for all guests/members
- Develop own knowledge and skills to grow as a business partner and leader
Requirements:
- Bachelor' s Degree (Business Administration) an asset.
- Minimum of 5 years’ experience in management position in a large volume spa.
- Experience in the hospitality industry in a luxury property.
- Strong business acumen and ability to develop business.
- Desire to provide phenomenal guest experiences.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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