Director of Sales & Marketing

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Mayakoba is a luxury resort located in Mexico’s Riviera Maya, seamlessly blending tropical nature, mangroves, and white-sand beaches within an exclusive setting. Certified with the prestigious AAA Five Diamond Award, it offers 401 elegant guest rooms and suites, including beachfront and lagoon casitas, all featuring world-class amenities. The resort is thoughtfully designed with respect for the natural environment and local culture, delivering a perfect balance between modern luxury and ecotourism in a paradisiacal Caribbean setting.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We are seeking an accomplished and visionary Director of Sales to lead our sales operations in Playa del Carmen, Mexico. In this pivotal role, you will drive revenue growth, build and mentor a high-performing sales team, and establish strategic partnerships that position our organization for sustainable success. As Director of Sales, you will be responsible for developing comprehensive sales strategies, achieving ambitious revenue targets, and fostering a customer-centric culture that delivers exceptional results.

• Develop and execute comprehensive sales strategies to achieve revenue targets, identify new business opportunities, and expand the customer base while monitoring market trends and competitor activities to adjust strategies accordingly
• Lead, mentor, and motivate the sales team, fostering a collaborative and results-driven environment that encourages innovation, professional growth, and accountability
• Establish and maintain strong relationships with key clients and stakeholders, ensuring exceptional customer service and satisfaction at all touchpoints throughout the sales cycle
• Manage sales forecasting, pipeline development, and resource allocation to optimize team performance and maximize revenue generation
• Implement and oversee CRM systems and analytics tools to track customer interactions, measure sales performance, and generate data-driven insights for continuous improvement
• Set clear objectives and performance metrics for the sales team, conduct regular performance reviews, and provide ongoing training and development opportunities
• Analyze market dynamics, competitive landscape, and customer behavior to refine sales approaches and enhance business outcomes
• Prepare detailed reports on sales performance, including key metrics and financial analysis, and present findings and recommendations to senior management

• **Education:** Bachelor's degree in Business Administration, Marketing, Sales, or related field; Master's degree preferred
• **Experience:** Minimum 7 years in sales leadership or sales management roles, with a demonstrated track record of achieving and exceeding sales targets and driving revenue growth; experience in a hospitality or service-oriented industry is advantageous
• **Leadership Skills:** Proven ability to lead, develop, and inspire cross-functional sales teams; experience managing P&L responsibilities and building high-performing organizations
• **Sales Expertise:** Strong proficiency in sales strategy development, sales forecasting, pipeline management, and negotiation; demonstrated success in identifying new business opportunities and expanding customer bases
• **Technical Proficiency:** Proficient in CRM software, analytics tools, and digital sales platforms; ability to leverage data and technology to optimize sales performance and customer engagement
• **Strategic Thinking:** Ability to think strategically and execute methodically, using market analysis and competitive intelligence to inform decision-making and drive organizational growth
• **Communication and Interpersonal Skills:** Excellent verbal and written communication abilities; adept at building and maintaining relationships with key stakeholders, clients, and team members at all organizational levels
• **Analytical Abilities:** Strong analytical and problem-solving skills with the ability to interpret complex data, identify trends, and make informed business decisions
• **Customer Focus:** Commitment to understanding customer needs, delivering exceptional service, and building long-term client relationships that drive loyalty and repeat business
• **Organizational and Time Management:** Exceptional organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment
• **Adaptability and Resilience:** Flexible mindset with the ability to thrive in dynamic environments, adapt to changing market conditions, and overcome challenges with a positive, solution-oriented approach

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.