Director of Rooms

The Grand Tarabya Managed by Accor

As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.

We are seeking an experienced and visionary Director of Rooms to lead our Rooms Division at our luxury hotel in Istanbul, Türkiye. Reporting directly to the General Manager, you will oversee all aspects of Housekeeping and Front Office operations, ensuring that guest expectations are consistently exceeded while delivering superior operating performance and maximizing return on investment. This is an exceptional opportunity for a decisive leader who is passionate about operational excellence, team development, and creating memorable guest experiences in a dynamic international hospitality environment.

• Lead and direct the strategic planning and day-to-day operations of the Housekeeping and Front Office departments, ensuring all service standards and operational procedures are consistently executed with excellence
• Demonstrate unwavering commitment to service excellence by implementing and delivering premium core standards at all times, fostering a solution-oriented work environment that motivates colleagues to exceed guest expectations
• Manage departmental budgets with fiscal responsibility, preparing accurate monthly financial outlooks and ensuring all operations align with the hotel's annual budget and strategic plan
• Drive revenue optimization and yield management initiatives in collaboration with the Director of Revenue, continuously working to increase RevPAR index within the competitive set
• Monitor and optimize staffing levels and productivity targets, ensuring efficient resource allocation while maintaining service quality standards
• Function as a key member of the Executive Committee and leadership team, collaborating with other department heads to ensure seamless hotel operations and integrated guest experiences
• Oversee guest satisfaction initiatives by monitoring satisfaction levels through various channels, implementing strategies for continuous improvement, and addressing guest complaints with empathy and decisiveness
• Develop and implement comprehensive training and professional development programs for all Rooms Division staff, identifying high-potential employees and creating succession plans
• Ensure strict compliance with all applicable laws, regulations, health and safety standards, fire procedures, and company policies specific to the Accor Premium brand and hotel operations
• Conduct regular inspections to verify that safety, sanitation, energy management, and preventive maintenance standards are consistently met across all areas
• Collaborate with the Director of Engineering and other departments to maintain the property in optimal condition, recommending improvement projects to the General Manager
• Implement and monitor policies and procedures for revenue and cost control, maintaining awareness of quality and cost in all purchasing decisions
• Champion guest satisfaction and loyalty programs, monitoring LQA standards and RPS reviews to ensure action plans are executed and accountability is maintained
• Participate in internal marketing initiatives and assist in evaluating marketing plans and sales strategies to optimize guest satisfaction and profitability
• Foster effective employee relations, establish clear internal communications, and create an inclusive, innovative learning environment where team members can reach their full potential
• Stay informed of premium hotel industry trends, practices, and systems to ensure the property remains a market leader and best-in-class operation

**Education:**

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or related field
• Advanced hospitality certifications or professional designations (preferred)

**Experience:**

• Minimum 8–10 years of progressive luxury hotel experience with demonstrated success in increasingly senior roles
• Minimum 3–5 years in a senior Rooms Division leadership position within an international luxury hotel brand
• Proven experience successfully managing both Front Office and Housekeeping operations simultaneously
• Strong track record of financial management, including budgeting, forecasting, and revenue optimization in a hotel environment
• Demonstrated experience in luxury guest service environments with a strong focus on guest satisfaction and operational excellence
• Proven ability to lead, mentor, and develop high-performing teams in a multicultural setting
• Experience implementing and maintaining health, safety, and compliance standards in hospitality operations

**Required Skills & Competencies:**

• Exceptional financial acumen with strong analytical and problem-solving abilities
• Advanced knowledge of hotel management systems (PMS) and revenue management software
• Outstanding communication and interpersonal skills with the ability to build collaborative relationships across all levels
• Strategic thinking and visionary leadership capabilities with the ability to translate strategy into actionable operational plans
• Strong organizational and time management skills with meticulous attention to detail
• Crisis management and conflict resolution abilities with resilience in high-pressure situations
• Proficiency in Microsoft Office Suite and hotel-specific software applications
• Fluency in English; additional languages (particularly Turkish) are advantageous

**Personal Attributes:**

• Customer-focused mindset with genuine empathy and commitment to service excellence
• Innovative thinker who embraces change and drives continuous improvement
• Transparent communicator who fosters trust and accountability within teams
• Flexible and adaptable professional capable of thriving in a dynamic, fast-paced environment
• Goal-oriented with a track record of achieving and exceeding performance targets
• Supportive leader who invests in employee development and creates an inclusive workplace culture