Director of Revenue

Mövenpick Hotels & Residences is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer-term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. 

SUMMARY OF GENERAL DUTIES

• The Director of Revenue is responsible for optimizing the hotel’s and RGI (Revenue Generation Index – measuring the hotel’s position as compared to the competition) sales revenue.
• Close interaction with the hotel’s senior management.
• Takes part in determining budget and strategy & is accountable for its implementation.
• He is responsible for pricing strategy and for optimizing inventory.
• Must provide a global perspective on Revenue Management to the whole hotel.
• Organization and monitoring of all affairs concerned to the position.
• Proper grooming at all times
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities

DUTIES & RESPONSIBILITIES

• Supports the budgetary process and the yearly strategy.
• Devises the yearly budget per segment, per day
• Determines sales strategy
• Determines yearly rate tables for all market segments
• Develops and steers the hotel’s Revenue strategy.
• Prepares forecasts and chairs the Revenue meeting
• Determines and implements pricing strategies and circulates the recommendations
• Nurtures relations with internet partners
• Updates rates and restrictions throughout all distribution channels
• Collects, integrates and studies market and competition data on a daily basis
• Produces benchmarking, GDS performance and other reports.
• Maintains work systems and tools.
• Maintain the revenue reporting system and analyze reservation patterns.
• Staying up to date on any software or data management trends.
• Be totally familiar with hotel products, rates, and promotions at all times.
  Maintain up to date understanding of company products and rates and involvement in cross selling of these when required.
• Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes.
• Provide ongoing market intelligence by monitoring business sources and segments.
• Penetrate and saturate prospective and existing customer organizations for effective multi department selling.
• Assist the DOSM in pursuing new market segments to secure sales and prepare proposals for consideration.
• Positive communication of the hotel image to existing and potential customer at all times.
• Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
• Report on trends in the industry and local markets.
• Attends the hotel’s revenue meetings as scheduled.

GENERAL / MISCELLANEOUS

• To be punctual on duty.
• Be well groomed to the standards laid down. Insist on the same standard for your employees.
• To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
• Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.
• To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.
• To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.
• To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
• To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs
• Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
• Other duties as assigned.