Director of People & Culture

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Rixos Hotels is seeking an experienced and inspiring Director of People & Culture to join the Executive Leadership Team at Rixos Phu Quoc, a landmark luxury all-inclusive resort in Vietnam.

Reporting directly to the General Manager, the Director of People & Culture will play a pivotal role in shaping the resort’s culture, talent strategy, and organisational foundation throughout the pre-opening and operational phases. This executive position will lead all aspects of human resources, talent acquisition, colleague experience, learning and development, employee engagement, and organisational effectiveness.

The successful candidate will be a strategic people leader with strong hospitality expertise, capable of building a high-performing culture from the ground up while partnering with ownership, corporate teams, and operational leaders to deliver the Rixos brand promise and create an exceptional colleague experience.

Key Responsibilities

People & Culture Strategy & Pre-Opening Leadership

• Develop and execute the People & Culture strategy in alignment with Rixos brand standards, business objectives, and ownership expectations.
• Lead the pre-opening people agenda, ensuring the resort is fully prepared with the right structures, systems, and talent in place ahead of opening.
• Establish a strong organisational culture that reflects the values of Rixos and Ennismore.
• Partner with the General Manager and Executive Committee to drive business performance through effective people strategies.
• Develop workforce plans, organisational structures, and talent strategies to support the resort’s long-term success.

Talent Acquisition & Workforce Planning

• Lead the end-to-end recruitment strategy for the resort’s opening team, ensuring attraction of top hospitality talent locally and internationally.
• Build a diverse, engaged, and high-performing workforce aligned with the resort’s positioning as a luxury all-inclusive destination.
• Partner closely with department leaders to identify critical roles, succession pipelines, and future talent needs.
• Develop effective onboarding and integration programmes to ensure colleagues are fully prepared for launch.
• Establish strong recruitment partnerships and employer branding initiatives to position Rixos Phu Quoc as an employer of choice.

Colleague Experience, Engagement & Culture

• Create and champion a positive colleague experience throughout the employee journey.
• Develop initiatives that enhance engagement, wellbeing, recognition, and retention.
• Foster a culture of inclusion, collaboration, and continuous improvement.
• Establish colleague communication platforms and engagement initiatives to build connection across the resort.
• Ensure the People & Culture function is a trusted partner and strategic advisor to all departments.

Learning, Development & Talent Management

• Establish learning and development frameworks to support operational excellence and career growth.
• Implement leadership development initiatives for managers and future leaders.
• Partner with department heads to identify development opportunities and strengthen succession planning.
• Drive a culture of continuous learning aligned with Rixos service standards.
• Support performance management processes and talent reviews.

Policies, Compliance & Employee Relations

• Ensure all People & Culture practices comply with local labour laws, corporate policies, and brand standards.
• Oversee employee relations matters, ensuring fair, consistent, and effective resolution.
• Establish HR policies, procedures, and governance frameworks for the resort.
• Manage payroll, benefits, contracts, and colleague administration processes in partnership with relevant teams.
• Maintain strong relationships with local authorities and external partners where required.

Leadership & Stakeholder Partnership

• Act as a strategic advisor to the General Manager, Executive Committee, and department leaders.
• Partner with Rixos corporate People & Culture teams to ensure alignment with global standards.
• Build strong relationships with ownership and key stakeholders.
• Lead and develop the People & Culture team, creating a high-performing and collaborative function.
• Promote a culture of accountability, trust, and operational excellence across the resort.

The ideal candidate will demonstrate:

• Proven experience as a Director of People & Culture / Human Resources Director within an international luxury hotel, resort, or large-scale hospitality environment.
• Strong experience leading pre-opening projects, preferably within luxury resorts, lifestyle hospitality, or all-inclusive environments.
• Deep understanding of hospitality talent acquisition, workforce planning, colleague engagement, and organisational development.
• Experience working with international hotel groups, ownership teams, and corporate stakeholders.
• Strong knowledge of local labour regulations, HR governance, and compliance requirements.
• Exceptional leadership, communication, influencing, and stakeholder management skills.
• Ability to build culture, inspire teams, and operate strategically while remaining hands-on.
• Experience in Asia, luxury resorts, or ultra all-inclusive hospitality would be highly advantageous.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.