Director of People & Culture

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

JOB PURPOSE

The Director of People & Culture is responsible for leading and overseeing all People & Culture functions within the hotel, including talent acquisition, learning & development, employee relations, administration, compliance, and organizational culture.

This role ensures that the hotel consistently attracts, develops, and retains a highly competent, motivated, and engaged workforce, aligned with Rixos brand values, Accor standards, and Vietnamese labor legislation. The Director of People & Culture acts as a strategic business partner to the General Manager and Executive Committee, balancing people strategy with commercial and operational objectives.

KEY RESPONSIBILITIES

1. People & Culture Leadership

• Lead the end-to-end People & Culture function, covering recruitment, onboarding, performance management, learning & development, employee engagement, payroll coordination, and staff welfare.
• Act as a trusted advisor to the General Manager and Department Heads on all people-related matters.
• Foster a positive, inclusive, and high-performance culture in line with Rixos values and hospitality excellence.

2. Talent Acquisition, Performance & Rewards

• Oversee manpower planning and recruitment in coordination with Department Heads to ensure timely hiring aligned with operational needs.
• Ensure fair, competitive, and compliant remuneration and benefits structures; review market benchmarks annually.
• Initiate, coordinate, and monitor annual performance evaluations across all employee levels.
• Conduct exit interviews, analyze turnover trends, and propose retention strategies.

3. Personnel Administration & Compliance

• Ensure accurate and compliant management of all personnel files, including hiring, transfers, promotions, resignations, and contract changes.
• Ensure full compliance with Vietnamese labor law, work permits, visas, and regulations for expatriate employees.
• Oversee insurance administration and promptly report any irregularities to Management.
• Ensure all required hotel licenses related to human resources are obtained and maintained.

4. Organization Development & Policies

• Ensure up-to-date job descriptions are in place for all positions and aligned with operational requirements.
• Develop, implement, and continuously update People & Culture policies, procedures, SOPs, and internal regulations.
• Ensure effective communication of policies, organizational changes, and key updates to all employees.

5. Employee Engagement & Welfare

• Act as a counselor and trusted “people advocate,” supporting employees in both professional and personal matters when appropriate.
• Organize employee engagement, social, and recreational activities in collaboration with Department Heads.
• Oversee the organization, maintenance, and inspection of staff accommodation, ensuring proper living conditions and timely repairs.

6. Reporting & Cross-Functional Collaboration

• Prepare monthly People & Culture reports as required by Management and Group standards.
• Maintain accurate tracking of leave balances, public holidays, and deliver consolidated reports to Department Heads.
• Coordinate closely with the Director of Finance on payroll matters when payroll is not directly handled by the People & Culture department.
• Assume Duty Manager responsibilities when scheduled.

7. ISO & Integrated Management System Compliance

• Ensure full compliance with the Integrated Management System (IMS), including Quality, Environment, Health & Safety, Food Safety, Risk Management, and Customer Complaint Handling in line with ISO standards (ISO 9001, 14001, 22000, 10002).
• Actively participate in risk management, environmental protection, energy and water saving initiatives, quality improvement, and guest satisfaction programs.

Integrity, Sincerity & Transparency

• Act with professionalism, integrity, and sound judgment at all times.
• Be transparent in decision-making, methods, and expected outcomes.
• Take accountability for mistakes and share learnings to drive continuous improvement.
• Maintain strict confidentiality of sensitive information.

Reliability & Collaboration

• Follow through on commitments with consistency and accountability.
• Work effectively both independently and as part of a leadership team.
• Demonstrate a positive, approachable, and supportive leadership style.
• Build strong relationships with colleagues, employees, and guests.

Excellence in Hospitality & Quality Management

• Demonstrate strong commitment to service quality, financial performance, and operational excellence.
• Continuously seek innovation and improvement, never settling for mediocrity.
• Provide constructive, timely feedback to develop people and performance.
• Uphold and champion Rixos policies, procedures, and brand standards.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.