People & Culture Manager

Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel’s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more.

Employee Relations & Colleague Experience

• Serve as a trusted advisor to managers and colleagues on People & Culture policies, procedures, and workplace matters.
• Support the resolution of employee relations issues through coaching, guidance, investigation, and conflict resolution.
• Conduct workplace investigations and maintain appropriate documentation and records.
• Promote a positive and inclusive work environment that reflects Fairmont and Accor values.
• Support colleague recognition, engagement, wellness, and retention initiatives.
• Assist with the administration of disciplinary processes and performance improvement plans.

Talent & Acquisition & Onboarding

• Support recruitment activities including sourcing, screening, interviewing, and candidate selection.
• Partner with hiring managers to identify staffing needs and workforce planning requirements.
• Ensure successful onboarding and orientation experiences for all new colleagues.
• Monitor recruitment metrics and support initiatives to attract top talent.
• Maintain recruitment records and ensure compliance with hiring procedures.

Performance Management & People Development

• Support the administration of annual performance review processes.
• Provide coaching and guidance to leaders on performance management practices.
• Assist in identifying learning and development opportunities across the organization.
• Coordinate leadership development, succession planning, and talent review initiatives.
• Support training programs that enhance colleague and management capabilities.

Policy Administration & Compliance

• Ensure compliance with employment legislation, labour regulations, company policies, and collective agreements where applicable.
• Maintain accurate employee records and People & Culture documentation.
• Support audits, regulatory reporting requirements, and compliance initiatives.
• Assist with policy development, communication, and implementation.
• Ensure confidentiality of employee and organizational information.

Audit & Year-End Administration

• Prepare payroll documentation required for internal and external audits.
• Coordinate responses to payroll audit inquiries and provide supporting documentation as required.
• Ensure year-end payroll reporting requirements are completed accurately and within regulatory deadlines.
• Maintain accurate employee earnings, deductions, and tax records.
• Support annual financial statement audits and compliance reviews.

Workforce Planning & HR Administration

• Monitor staffing levels and support workforce planning initiatives.
• Maintain HRIS records and employee files.
• Produce reports and metrics related to recruitment, turnover, absenteeism, engagement, and other workforce indicators.
• Support organizational change initiatives and restructuring processes as required.
• Assist with leave administration and employee status changes.

Leadership & Department Support

• Provide day-to-day support and guidance to People & Culture Coordinators and Administrators.
• Participate in departmental planning and execution of strategic objectives.
• Support departmental budgeting and forecasting activities.
• Assist the Assistant Director, People & Culture with special projects and organizational initiatives.
• Promote continuous improvement in People & Culture processes and services.

Cross-Department Collaboration

• Build effective working relationships with department leaders and colleagues.
• Partner with operational teams to support business goals and workforce needs.
• Provide People & Culture guidance during new initiatives, projects, and operational changes.
• Support colleague communications and engagement activities across the resort.
• Champion Fairmont's culture, values, and service excellence standards.

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• 4-6 years of progressive Human Resources or People & Culture experience.
• Experience in employee relations, recruitment, performance management, and policy administration.
• Hospitality, luxury resort, tourism, or service industry experience preferred.
• Experience supporting leaders and employees in a fast-paced operational environment.

Education

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
• Professional HR designation (CPHR, SHRM-CP, PHR, or equivalent) preferred.

Competencies, Knowledge & Skills

• Strong understanding of employment legislation and HR best practices.
• Excellent communication, coaching, and interpersonal skills.
• Strong conflict resolution and investigation capabilities.
• Exceptional organizational and time management skills.
• Ability to manage multiple priorities and competing demands.
• Proficiency in Microsoft Office Suite and Human Resources Information Systems.
• Strong analytical and problem-solving abilities.
• Ability to maintain confidentiality and exercise sound judgment.

Personal Attributes, Culture & Values

• Professional, approachable, and service oriented.
• Strong relationship builder with a collaborative leadership style.
• High level of integrity, discretion, and professionalism.
• Adaptable and resilient in a dynamic hospitality environment.
• Passionate about colleague experience and organizational culture.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Circumstances

• Ability to work flexible hours based on operational requirements.
• Ability to respond appropriately to urgent employee relations matters.
• Ability to maintain regular and reliable attendance.
• Ability to travel between work location

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.