DIRECTOR OF OPERATIONS

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Business Performance

• Support the annual budgeting process and financial forecast for the operations departments

• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines

• Analyze monthly P&L and month-end reports, identify deviation from business plan goals

• Gather and report financial information to the General Manager

Operation

• Develop, recommend, implement and manage the operational department’s annual and long term goals

• Conduct daily briefing with management on current key activities

• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations

• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary

• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction

• Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention

• Represent the Brand in projecting a credible image to the market, residents and colleagues alike

• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives

• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines

• Be visible around the hotel and show an active interest in our colleagues’ welfare

• Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative

• Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications

Team Management

• Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers

• Assist General Manager with interviews, selection and recruitment of operations departments management team

• Identify and develop team members with potential

• Conduct performance review and manages performance issues that arise within the operations departments management team

• Constantly monitor team members performance, attitude and degree of professionalism

Main Complexity/Critical issues in the Job

Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance

• Bachelor’s Degree from a reputable hospitality school preferred
• Minimum 5 years of operational management experience with strong F&B background or at least 2 years of experience in a similar capacity
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Ability to communicate in a local language where the hotel operates is desirable
• Strong working knowledge of MS Excel, Word, & PowerPoint

Your team and working environment:

• You would be reporting to the General Manager
• You have to work closely with operations team of Front Office, Food and Beverage, Sales & Marketing, Spa and Finance to ensure Cousu Main experience (Exceptional Guest Service) to the guest
• You have to co-ordinate with external business partners like vendors of Linen, Toiletries, Floral materials and uniforms to provide materials as specified in brand standards 
• Ensure Leadership Team are well aware of business forecast and strategies of the hotel 

Competencies

• Strong leadership, interpersonal and training skills
• Ability to lead expatriates and local colleagues effectively
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.