Director of Operations

Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space. 

Be an ambassador for the brand and your hotel as Director of Operations, where you will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to:

• Support the General Manager in the overall management and strategic direction of the hotel, assuming responsibilities of the General Manager in their absence.
• Oversee the operations functions of the hotel, including Food & Beverage and Rooms Division
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy and procedure implementation
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
• Ensure full compliance to Hotel operating controls
• Actively involved in the recruitment process of leadership positions within the operating departments

• Previous experience in a senior leadership role, within a similar hotel brand required
• Extensive Hotel operations experience required
• Demonstrated knowledge of budget planning and financial controls
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
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All your information will be kept confidential according to EEO guidelines.

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