Director of Operations

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Summary/Objective

Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and your hotel as Director of Operations, where you will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

Summary of Responsibilities:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
• Ensure the smooth operation and coordination of the hotel through respective Department Heads
• Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
• Ensure full compliance to Hotel operating controls
• Actively involved in the recruitment process of leadership positions within the operating departments
• Follow department policies, procedures and service standards
• Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
• Provide coaching; leadership development; and goal setting with hotel department heads
• Be a key player in redevelopment and capital projects from an operations viewpoint
• Ensure the implementation and delivery of all Fairmont Standards
• Handle guest concerns and ensure effective follow up thereof
• Provide active leadership role in the culture of Health and Safety and accident prevention
• Act as hotel chair champion and culture leader in hotel committees such as RiiSE; Planet 21; and Service Excellence
• Play a key role and lead change management for Rooms and Food & Beverage initiatives
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous experience in a senior leadership role, within a similar hotel brand required
• Extensive Hotel operations experience required
• Demonstrated knowledge of budget planning and financial controls
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline preferred

• Strong interpersonal and problem solving abilities
• Proven team-leader with outstanding motivational skills and coaching ability
• Highly responsible & reliable
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities
• Eligible performance based bonus