Director of Front Office

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Key Responsibilities:

1. Guest Experience:

• Ensure the highest level of guest satisfaction by maintaining quality service standards and anticipating guest needs.

• Handle guest concerns and complaints promptly and effectively.

• Develop and implement guest service initiatives to enhance overall satisfaction.

2. Operations Management:

• Oversee daily Front Office operations, including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit.

• Ensure compliance with hotel policies, procedures, and brand standards.

• Implement and monitor effective front office systems and processes to enhance efficiency and guest service.

3. Team Leadership and Development:

• Recruit, train and mentor a high-performing front office team.

• Conduct performance evaluations, provide feedback, and identify development opportunities.

• Foster a positive work environment that encourages teamwork and innovation.

4. Financial Management:

• Develop and manage the Front Office budget, controlling expenses while maximizing revenue.

• Monitor room occupancy, rates, and revenue generation strategies in collaboration with the Revenue Management team.

• Ensure proper billing and financial procedures are followed.

5. Strategic Planning:

• Collaborate with senior management to develop and implement strategies to enhance guest loyalty and retention.

• Identify opportunities for operational improvements and efficiencies.

• Stay updated on industry trends and best practices to maintain competitive advantage.

6. Collaboration and Communication:

• Work closely with other departments such as Housekeeping, Sales & Marketing, and Food & Beverage to ensure smooth operations.

• Communicate effectively with guests, team members, and stakeholders.

Qualifications and Experience:

• Bachelor's degree in Hospitality Management or a related field.

• Minimum of 5 years of progressive front office leadership experience in a luxury or upscale hotel environment.

• Strong knowledge of hotel management systems (e.g., Opera, PMS).

• Exceptional leadership, problem-solving and decision-making skills.

• Excellent interpersonal and communication skills.

• Ability to work under pressure and manage multiple priorities.

• Proficiency in Microsoft Office Suite and other relevant software.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.