Director of Catering and Events

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate Range: $135,000 - $150,000 USD Gross per annum

Reporting to the Regional Director of Sales and Marketing, responsibilities and essential job functions include but are not limited to the following:             

Strategic Leadership & Financial Oversight:

• Set the strategic direction for Catering & Events aligned with hotel objectives.
• Develop and implement long-term sales, service, and financial goals.
• Lead revenue maximization initiatives with strong understanding of cost controls, food & beverage composition, and event operations.
• Analyze financial reports, including P&L and month-end summaries; interpret market trends and competitor positioning.
• Develop innovative service and product offerings based on future guest trends.

Team Management & Development:

• Mentor, coach, and develop Catering, Events, and Conference Services teams to build capability and drive performance.
• Lead hiring, onboarding, and succession planning for the department.
• Conduct regular team performance evaluations and ensure accountability.
• Manage workloads, set targets, and ensure efficient resource distribution.

Operational Excellence:

• Direct the catering sales and services team to exceed guest expectations.
• Monitor and enforce consistent service standards across all event touchpoints.
• Plan and oversee the execution of all events, ensuring personalization and attention to detail.
• Lead pre- and post-convention meetings and maintain strong communication with clients and internal departments.

Guest & Employee Engagement:

• Act as the primary spokesperson for Catering & Events, representing the department internally and externally.
• Personally host and engage with guests to ensure a seamless and delightful experience.
• Develop personalized solutions for individual guest requirements and unique event needs.
• Foster strong, sincere relationships with guests and employees to build loyalty and satisfaction.

Communication & Collaboration:

• Enhance communication across departments to align service information and guest expectations.
• Troubleshoot complex operational or revenue situations with innovative solutions.
• Attend and lead key operational meetings, including stand-ups, BEO reviews, business reviews, and one-on-one manager sessions.

• Strong Leadership experience with the ability to develop measurable strategies
• Understanding of F&B profitability and cost control
• Identifying opportunities to generate more revenues
• Comfortable in forecast and budget planning
• Use of Opera
• Excellent communication skills, both written and verbal required

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS