Digital Marketing Coordinator - Grosvenor Hotel Adelaide

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

• Keep an updated Product Knowledge master manual for the Sales and Marketing department.
• When possible, depending on workload, assist the Revenue Manager in the production of proposals, letter typing, mail-outs and outgoing communication material.
• To assist the Revenue Manager with specified projects relating to internal/external promotions.
• Assist in handling all incoming telephone calls and will follow through using own initiative.
• Assist in the creation & distribution of materials when required e.g. hotel brochures, sales kits for external promotions.
• Audit and update all content for hotel’s digital footprint – including microsite, AH.com, and third party sites.
• Conduct digital leaver gap analysis and provide recommendations to close gaps
• Assist Revenue Manager and Distribution with developing EDM strategy and calendar for 12 months.
• Create a digital exposure checklist to use for special events to ensure maximum exposure.
• Social Media management
• Assist Revenue Manager and Distribution with digital marketing, covering direct and non-direct websites, social media, EDM, suggested influencers and digital signage.

Knowledge and Experience

• Bachelor or tertiary qualified hospitality professional with at least 2 years’ experience in either Hotel operations or a Sales and Marketing role.
• Have sound digital marketing concepts.
• Strong Microsoft Office skills.

Competencies

• Strong focus and passion for hotel operations.
• Sound understanding of emerging trends in the industry.
• Multicultural awareness and able to work with people from diverse cultures.
• Ability to work independently and demonstrated initiative in a dynamic environment.
• Strong focus and passion for hotel operations.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Time management skills with the ability to multitask.
• Strong personal integrity.
• Entrepreneurial spirit with drive, ambition and high level of energy.
• Good interpersonal skills with ability to communicate with all levels of team members.
• Flexible and able to embrace and respond effectively to change.
• Role model in Accor values and Heartist culture.