Uraian Perusahaan
Strategically located in the old town, just a short walk from Bank Indonesia Museum and Fatahillah Museum, Mercure Jakarta Batavia (Jakarta formerly known as Batavia) offers 376 contemporary Privilege, Superior and Suite Rooms. Facilities include free WiFi, a restaurant and bar, a swimming pool and a fitness center. Perfect for both business and leisure travelers. Plan your trip with colleagues or family and enjoy an unforgettable stay with us!
Our hotels nearby Kota Tua, JI Expo Kemayoran, Ancol and JIS, we offer easy access to Business District, Concert Place, Government Offices. 30 minutes driving to Soekarno Hatta International Airport. 10 minutes walking to Jakarta Kota Train Station & Bus Station. Mercure Jakarta Batavia nearby JIS, Ancol, JI Expo only 10 -15 minutes drive offers a modern-comfy stay on its 4 stars level by Accor Group Hotel. Experience a nice and comfortable stay in the border area of West Jakarta & North Jakarta.
Uraian Pekerjaan
This position is responsible for providing an exceptional customer service assistance, accurate information and personalized solutions to all guests’ inquiries concerning hotel facilities, venues and functions.
- Performs Front Office operations, applying the organizational structure defined by the Front Office Manager
- Contributes to guest satisfaction at all times by providing high quality services throughout their stay
- Gives priority to guest relations, while taking care to respect administrative procedures
- Handles any guest complaints and/or remarks; provides a response as soon as possible
- Takes care of the arrival and departure processes for guests in compliance with internal procedures
- Maintains excellent relations with the welcomers, ensuring their activities complement each other
- Informs guests about the formalities, any particular conditions relating to their stay and the services available
- Passes on information as necessary to other departments (floor staff, technical etc.) and to other members of the front desk team
- Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
- Receive telephone calls and take messages for guests who are out
- Alert Security or Duty Manager of suspicious looking person(s) / articles
Kualifikasi
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Computer literate (Windows environment, PMS, Hotix, Tars) and an aptitude for new technologies
- Excellent reading, writing and oral proficiency in English language
Informasi Tambahan
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
