Customer Care Advisor

Our team is growing again!  Are you passionate about Luxury Customer Care, problem solving and helping others? Do you enjoy learning new technology and processes? Are you interested in providing exceptional service for our luxury Accor hotels worldwide, using your problem solving skills to deliver best in class service for our guests?   If so, consider joining our customer-focused, highly respected team of Customer Care Advisors where you will be responding to guest calls and emails with your creative solutions.

What is in it for you?

• Can be Home Based, Centre-based or Hybrid, the choice is yours!
• Comprehensive Benefits: Medical and dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%
• 4 weeks paid vacation; 13 paid statutory holidays annually
• Annual Wellness Subsidy of $300
• Visit luxury properties around the world at discounted rates
• Fully paid, 4 weeks of on-site personalized training in a small group setting
• Ongoing training and learning to continuously grow your expertise

What you will be doing:

Reporting to the Manager, Customer Care

• Respond to emails and calls from our guests, colleagues and hotels in an unscripted environment.
• Assess each situation using good judgement, gather information, make sound decisions and respond with your creative solutions.
• Share insight and feedback received through interactions with our members.
• Maintain accurate records using various software programs.

Your experience and skills include:

• Fluency in English is required, fluency in French is an asset
• Excellent communication skills with the ability to write and speak to guests professionally
• Education and/or experience in sales, customer service, hospitality or tourism
• Seasoned and experienced in handling a range of customer issues and requests
• Creative problem-solving and decision-making skills, proactive and a strong team player
• Computer proficiency with an excellent knowledge of Microsoft Office and Internet browsers
• Ability to navigate multiple computer programs simultaneously while conversing with guests
• An exemplary positive attitude and a passion for offering unparalleled customer service

Location and Remote information:

• This is full-time, permanent, career position, we are not currently hiring for part time schedules, and we do not offer temporary positions for students during school breaks
• Must be currently legally entitled to work full time in Canada
• Must be located in New Brunswick, Nova Scotia, or Prince Edward Island
• Must be able to commit to 4 weeks onsite in our contact centre in Moncton for initial training/onboarding. We provide accommodations and travel expenses for qualified candidates
• Must be able to commit to a variety of shifts, including evenings, weekends and holidays. Schedule is fixed following training
• For Remote or Hybrid must have a direct connect high-speed internet connection (not wireless or satellite) and a suitable home office workspace

Why Accor Global Reservation Centre?

Our inclusive culture values diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Apply at: careers.Accor.com

Keyword: Moncton

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