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  1. Full-Time
  2. Permanent
  3. NOVOTEL
  4. Finance

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Novotel Marsa Alam Beach Resort, Red Sea, Marsa Alam, Egypt

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REF36850Q

Credit Manager - Only Employees with Hotels Experience

Region

MEA SPAC



Company Description

The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes
 


Job Description

The position is responsible in managing the overall credit and receivable collection functions of the hotel in the most efficient manner in order to minimize the non-payment of accounts and potential bad debts.  

Primary Responsibilities  

CREDIT APPLICATIONS 

  • Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked and approval must be received from the Director of Finance or it’s designate. 

  • Review the credit worthiness of all existing non-Accor approved clients on a yearly basis. 

CITY LEDGER 

  • Ensure all invoices / statements are issued on a timely basis. 

  • Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay. 

  • Implement effective inquiry response procedure for guests and management. 

  • Ensure all travel agent commissions are timely processed and paid. 

  • Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers. 

  • Conduct credit meetings at least once a month. 

  • Attend Credit Managers meetings to keep up to date knowledge of credit risks. 

  • Appropriately manage all delinquent accounts, liaising with debt collectors where needed. 

  • Review and recommend accounts to be written off, providing appropriate documentation. 

GUEST LEDGER and LIAISON with FRONT OFFICE  

  • Liaise between the Accounting Department and the Front Office 

  • Ensure PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date. 

  • Review the Advance Deposit ledger to ensure all the balances are either current or for future date. 

  • Inform the Front Office Manager of any deviations from policy by Assistant Managers, or Front Office Cashiers that may come to his/ her attention. 

  • Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations. 

GENERAL  

  • Supervise daily operations of credit and accounts receivable. 

  • Establish and maintain local credit policies and procedures regarding billing, collection, credit cards, inquiries, cheque cashing, etc. 

  • Maintain a close working relationship and communicate with the Room Sales, Catering & Events, Food & Beverage and Front Office departments. 

  • Ensure the hotel complies with corporate policy on Credit and Accounts Receivable. 

  • To be responsible for preparation of the various monthly reports as required by Management. 


Qualifications

Profile 

Knowledge and Experience 

  • Degree in Accounting or related filed 

  • At least 3 years of experience in credit operations of similar size/style of hotel. 

  • Proficient in PMS Opera and MS Applications (Excel, Word, Powerpoint, etc.) 

Competencies 

  • Presentable, well groomed with leadership quality.  

  • Strong interpersonal and problem solving abilities 

  • Highly responsible & reliable 

  • Ability to work well under pressure and independently in a fast paced environment 

  • Ability to work cohesively as part of a team 

  • Ability to focus attention on guest needs, remaining calm and courteous at all times 

  • Excellent communication and organizational skills 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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