Company Description
At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.
As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.
Job Description
As our Conference & Events Supervisor, you will oversee the daily operations of our Conference & Events service, leading by example to deliver outstanding guest experiences. This role is highly hands‑on and involves coordinating room setups, supervising service delivery, and ensuring all event requirements are executed to Accor’s brand standards.
You’ll work closely with our Food & Beverage Operations Manager and Banquet Operations Manager, guiding the team to maintain exceptional service, smooth event execution, and a warm, welcoming atmosphere for every guest.
What you’ll be doing:
- Overseeing setup and pack down of conference rooms according to detailed function sheets.
- Leading the team during service and assigning responsibilities across rooms and sections.
- Ensuring all Food & Beverage requirements are delivered accurately and efficiently.
- Monitoring coffee machines and standard tea/coffee stations to ensure readiness.
- Assisting guests with additional requests such as photocopying, parking vouchers or deliveries.
- Liaising with the kitchen to maintain accurate service times.
- Supporting the induction and performance of junior team members
Qualifications
- Previous experience in conference & events within a hospitality environment
- Current Responsible Service of Alcohol (RSA)
- Strong attention to detail and guest‑focused service mindset
- Ability to work various shifts such as nights, weekends, major event days
- Ability to assist with event setup and pack down, including lifting, kneeling, pushing and pulling.
- Confident communicator with strong leadership skills
Additional Information
Why Join Us?
- Be part of a collaborative, multi-brand precinct team in a dynamic location.
- Access extensive career development opportunities within Accor Hotels.
- Enjoy exclusive staff benefits, discounts, and wellbeing programs.
- Play a pivotal role in shaping guest experiences and loyalty in one of Sydney’s most exciting hospitality precincts.
