- Full-Time
- Permanent
- BANYAN TREE
- Rooms
__jobinformationwidget.freetext.LocationText__
Banyan Tree Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF26343B
Concierge Supervisor
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Summary
A Concierge Supervisor plays a vital role in ensuring the success of a guest's stay by creating memorable experiences and lasting impressions. This role requires a genuine affinity for people and a collaborative approach to working with guests and fellow team members. Through a proactive and intuitive service style, the Concierge anticipates, aligns, and delights guests, exceeding their expectations at every opportunity.
With extensive knowledge of Dubai's Food & Beverage scene, hotel amenities, and local attractions, the Concierge team enhances guest experiences by providing personalized recommendations and tailored itineraries. The Concierge Supervisor works closely with guests to curate detailed service options, arrange tours and transportation, and fulfil a wide range of booking needs before and after their stay.
Responsibilities
- Lead and guide the concierge team to deliver outstanding service.
- Lead and mentor the concierge team to deliver exceptional service, fostering a culture of excellence.
- Support associates in all areas, ensuring they provide top-notch customer service.
- Guide the concierge team to achieve guest satisfaction goals effectively.
- Enhance guest experience through guest arrival experience & VIP guest recognition plans.
- Exemplify exceptional hospitality, inspiring the team to excel in guest interactions.
- Manage front drive operations, assisting valet, bellman, and doorman as required.
- Evaluate staffing levels for optimal guest service and operational efficiency.
- Maintain upkeep of luggage rooms and hotel assets to ensure a seamless experience.
- Be visible during peak times in public areas, attending to guest needs promptly.
- Review guest feedback with associates, fostering appreciation and facilitating growth.
- Lead training sessions to refine guest interactions and improve service quality.
- Assist with additional duties as assigned by Head Concierge and Senior Management.
- Provide comprehensive information about hotel services, local attractions, dining options, and more to guests.
- Promote the hotel's Food and Beverage outlets and maintain lobby cleanliness and orderliness.
- Coordinate guest paging and ensure accuracy of hotel information directory.
- Prepare efficient work schedules for concierge, doorman, and bell services based on occupancy forecasts.
- Ensure staff appearance, punctuality, and performance meet high standards.
- Handle guest issues promptly, liaising with department heads or executive management as needed.
- Supervise the Concierge team to ensure they offer excellent service and assistance to guests.
- Assist guests with mail, messages, inquiries, and arrangements during their stay.
- Balance operational, administrative, and colleague needs effectively.
- Provide informative and helpful assistance regarding hotel facilities to guests.
- Adhere to department policies, procedures, and service standards at all times.
Experience/Certificates/Education
- Proven international experience as a Senior Concierge / Concierge Supervisor or similar role, preferably in a large, fast-paced luxury hospitality setting.
- Exceptional guest service skills, polished presentation, and effective verbal and written communication abilities.
- Guest-oriented mindset, vibrant personality, and a passion for assisting others.
- Fluency in English (both verbal and written); proficiency in additional languages like Russian, Arabic, or French is advantageous.
- Ability to multitask in a dynamic, fast-paced environment and adapt to changing priorities.
- Flexibility in working hours, with the capacity to work independently or with minimal supervision.
- Strong analytical and problem-solving skills, enabling sound decision-making.
- Proficiency in Microsoft Windows and MS Office suite, including Excel, Word, PowerPoint, and Outlook.
- Physical stamina for standing and walking extensively during shifts.
- Familiarity with Opera software and Front Office computer systems.
- Proven track record in a global work environment, demonstrating adaptability and cultural sensitivity.
- Excellent organizational abilities and the capacity to lead, motivate, and develop a team effectively.
As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Related jobs
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Victoria
Job Category
Rooms
Description
What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to t
Reference
e509a1bb-d942-4766-8506-31391620b8f2
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Edmonton
Job Category
Rooms
Description
Housekeeping Attendant (Part Time)You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfo
Reference
ab1aec50-2185-4e8a-94a9-e140ea11092b
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
Reporting to the Housekeeping Leadership, responsibilities and essential job functions include but are not limited to the following: ResponsibilitiesConsistently offer professional, friendly and enga
Reference
46ee69be-3089-475e-91ca-978bf5194f49
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, Istanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
What is in it for you:You will be part of a world leading hospitality brand Accor, offering many other perks such as;Competitive net salaryHotel opening bonus Monthly supermarket bonus cardSocial supp
Reference
bf507dcf-bafe-4cf0-a006-d7261958a313
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
HANDWRITTEN
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Reference
ec7aad3a-ee59-47b1-9804-298deac13ee4
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Reference
73fa372c-34b4-44df-96d9-39a4bd7ad376
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Istanbul Marmara Sea, İstanbul, Turkey
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Job DescriptionTo provide first class service to the apartment guests by assisting them in a sincere and courteous manner, ensuring that the extra mile for the element of “experience matters” and ensu
Reference
c4329c7a-81d8-466e-a180-9beae5cd14e0
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Nacoes Unidas, SAO PAULO, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brazil
Job Category
Rooms
Description
O(a) senhor(a) é simpático(a) e entusiasmado(a) e tem paixão pelo atendimento ao cliente? Estamos procurando um agente de recepção para se juntar à nossa equipe em SÃO PAULO, Brasil! Como o rosto da n
Reference
0d936369-21f4-407c-bcd8-d9e053d919d0
Expiry Date
01/01/0001
Salary
Location
Sofitel Quiberon Thalassa sea & spa, Quiberon, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Vous souhaitez une expérience valorisante dans un établissement haut de gamme situé dans un cadre incroyable ? Alors ne cherchez plus !En effet, nous recrutons un(e) réceptionniste investi(e) et entho
Reference
50c8536d-89ad-4b16-bc88-bbbf6d8e2733
Expiry Date
01/01/0001
Salary
Location
SLS South Beach Miami, Miami Beach, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Miami Beach
Job Category
Rooms
Description
Job Purpose:Under the guidance of the Front Office Manager, ensure Guest Services runs as an efficient and organized unit; act as the main contact/service center for internal and external guests; incr
Reference
8e3a5184-b03a-4b17-82af-e38b33bd4619
Expiry Date
01/01/0001