- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Jasper Park Lodge, Jasper, Canada
__jobinformationwidget.freetext.ExternalReference__
REF20005Q
Concierge
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.
The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay.
What is in it for you:
- Subsidized staff accommodation provided on-site for full time status
- Competitive extended benefits package including medical, vision and dental for full time permanent status
- Employee Travel Program
- Comprehensive Wellness Platform
- Discounts on food & beverage/spa/golf
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:
Reporting to the Director of Guest Experience / VIP Concierge, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
- Assist guests regarding hotel facilities in an informative and helpful way
- Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
- Assist guest with dining reservations and handling group/ special occasions dining needs
- Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
- Act as a liaison and resource for other departments and employees of the Hotel
- Follow department policies, procedures and service standards
- Assisting with the care and supervision of the Jasper Park Lodge’s Canine Ambassador
- Constantly be aware of daily functions and promotions in the hotel
- Following all safety and sanitation policies
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner. Assisting guests with dining, BBQ orders, flower requests, cabin stock requests, activity bookings, spa and transportation inquiries. Meet and greet with all arriving Butler Guests, provide hotel orientation and escort guests to room. Remain in regular contact with guests in house in ensure a seamless, personalized, enjoyable, and comfortable stay. Surprise and delight at every opportunity and work with other departments to expedite requests
- Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
- Other duties as assigned
Your experience and skills include:
- Previous customer related experience required
- Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred
- Computer literate in Microsoft Window applications an asset
- Previous experience with Property Manager and, Open Table and Kipsu text messaging system an asset
- Pro Serve certification an asset
- Valid Alberta driver’s license an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable, self-starter and goal oriented
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:
- Fast-paced, upscale, luxury hotel
- Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
- Hospitality employees worldwide making this a great place to develop lifelong connections
- Sitting: 0-1 hrs/day
- Walking: 7-8 hrs/day
- Standing: 7-8 hrs/day
- Bending/Reaching: 0-3 hrs/day
- Pushing/Pulling: 0-3 hrs/day
- Physical effort: medium, required to lift up to 50lbs
- Environmental stress: busy atmosphere
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Fairmont San Francisco, San Francisco, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
San Francisco
Job Category
Sales & Marketing
Description
At Fairmont San Francisco, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our
Reference
4bae8d14-7519-41d3-bc09-5b65f06c7b79
Expiry Date
01/01/0001
Salary
Location
Sofitel Mexico City Reforma, Mexico City, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Mexico City
Job Category
Food & Beverage
Description
Presentarse a tiempo para el servicio, vistiendo uniforme limpio y completo en todo momento.Se asegura que el centro de consumo y el equipo se encuentra listo para operar antes de cada turno.Ayudar a
Reference
55224ee1-c6ee-4962-90cf-61fe98363c5e
Expiry Date
01/01/0001
Salary
Location
Mexico City, Mexico
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Mexico City
Job Category
Administration & Support
Description
La posición brindará apoyo a la Dirección Regional de Ventas y a las Gerencias Regionales de Ventas
Reference
8bd4a2ec-461e-4f5a-afcf-0fb2a023e2ce
Expiry Date
01/01/0001
Salary
Location
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Job Schedule
Part-Time
Brands
Accor
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
Fairmont Gold Attendant The Fairmont Gold Lounge Attendant is responsible for providing the highest level of anticipatory food and beverage service to our guests. You will be the person that knows our
Reference
d1d851d1-83ef-4d26-af86-2613b9b0d687
Expiry Date
01/01/0001
Salary
Location
Fairmont Breakers Long Beach - Opening Q4 2024, Long Beach, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Long Beach
Job Category
Talent & Culture
Description
This position supports the management of the Talent & Culture Department of the property and pertains to all areas which support the Fairmont philosophy of creating an environment where each and every
Reference
41ca4323-1b71-45d0-b028-c29f3aa5a08e
Expiry Date
01/01/0001
Salary
Location
Swissôtel Chicago, Chicago, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Chicago
Job Category
Finance
Description
WHAT YOU WILL BE DOING: Reporting to the Director of Finance & Business Support and supporting the Assistant Director of Finance in leading the Accounting/Finance department - you are a leader who enj
Reference
a5bcfc27-35e8-4fa8-847c-1cf0b342136b
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Food & Beverage
Description
Server Assistant - Mallard LoungeYou are an ambassador for the exceptional service that hallmarks the experience our guests have in our Mallard Lounge. Your warm, personal attention and knowledge of o
Reference
525df086-7fc1-4849-8c7f-f18457f027ea
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Guest Services Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting g
Reference
aaaadc1c-7f0b-4b76-ac92-7a297ae358a5
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Victoria
Job Category
Food & Beverage
Description
Restaurant Manager, Q at Fairmont EmpressThis position will oversee the operation of the hotel’s newest restaurant and bar. The hotel completed an extensive renovation in 2017, which included the re-
Reference
324010dc-6a90-4250-8c43-a8da2eb21554
Expiry Date
01/01/0001
Salary
Location
ibis Santiago Providencia, Providencia, Chile
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Providencia
Job Category
Rooms
Description
Velar por la organización y limpieza de las áreas públicas (social y servicio) del hotel, en conformidad con los estándares de calidad requeridos por la marca. Capacidad para mantener organizadas las
Reference
e29c15bc-7f75-4f68-b212-dad2fbe7c1a4
Expiry Date
01/01/0001