- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont The Palm, The Palm Jumeirah, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF13048N
Concierge Agent
Region
Luxury & Lifestyle
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.
- Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
- Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
- Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
- Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
- Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
- Respond to queries positively.
- Develop guest preference records and guest history.
- Follow through all endorsements at the concierge and ensure completion.
- Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
- Be transparent and responsible on matters involving finances.
- Maintain absolute integrity and trustworthiness in the team.
- Promote and follow a safe work environment.
- Promote and lead a service driven, results driven work environment.
- Follow departmental SOP’s (Standard Operating Procedures) including all safety policies.
- Other duties as assigned.
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Fluency in English, secondary language preferred.
- Minimum of 1 year previous experience in a customer service industry.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
- Knowledge of Opera or Opera cloud Property Management System an asset.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Visa Requirements:
Please note that you must be eligible to live and work in Dubai.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
ibis Sorocaba, Sorocaba, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sorocaba
Job Category
Rooms
Description
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Reference
f38b6b7e-8d70-47e8-a2dc-95fea76d468e
Expiry Date
01/01/0001
Salary
Location
Fairmont The Queen Elizabeth, Montreal, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Montreal
Job Category
Rooms
Description
Poste temps plein, temporaireGérer le trafic à l’entrée principale de l’hôtel;Procéder à l’accueil des clients;Ouvrir les portes pour les clients qui entrent et qui sortent;Charger et décharger les ba
Reference
504ad00a-c9df-4ca6-a0e2-d07f0353e348
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Rooms
Description
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Reference
c2268665-993c-4742-b76b-a234d710ad30
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Cincinnati, Cincinnati, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Cincinnati
Job Category
Rooms
Description
Reports to: Guest Services Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly an
Reference
2d0cdf09-f64f-462b-8a91-036c8b782fc8
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris CDG Airport & Convention, Roissy-en-France, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Roissy-en-France
Job Category
Rooms
Description
Rattaché(e) au Chef de Brigade:Vous assurerez un accueil personnalisé et chaleureux, le bien-être des clients est votre priorité.Vous valoriserez les différentes prestations de l'hôtel pour optimiser
Reference
9c7dd348-681c-4eb5-be3c-627fd4ffbdf9
Expiry Date
01/01/0001
Salary
Location
PULLMAN LYON CENTRE, LYON
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Lyon
Job Category
Rooms
Description
· Le Night Supervisor répond aux demandes des clients la nuit (check out, check in, change, informations diverses, facturation, etc.) · Il/Elle traite et règle tout problème, toute plainte de client d
Reference
OPBRO406
Expiry Date
01/01/0001
Salary
Location
NOVOTEL PARIS 13 PORTE D'ITALIE, KREMLIN BICETRE
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Bienvenue au Novotel/Greet Paris 13 porte d'Italie, un hôtel combo 4 et 3 étoiles de 171 chambres au Kremlin Bicêtre proche du 13ème arrondissement, le « Feel Welcome » est notre priorité pour nos cli
Reference
PGMWY535
Expiry Date
01/01/0001
Salary
Location
IBIS CHAMBÉRY, Chambéry, Savoie
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
L’équipe de l’ibis styles de Chambéry centre gare recherche un ou une réceptionniste à temps complet. Votre kit du savoir-faire : • Accompagner nos clients au cours de leur séjour afin de leur faire
Reference
PGMWB569
Expiry Date
01/01/0001
Salary
Location
Grand Hôtel Roi René Aix-en-Provence Centre - MGallery, Aix-en-Provence, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Aix En Provence
Job Category
Rooms
Description
VOTRE MISSION :Vous êtes en charge de l’accueil des clients (accueil physique, réception des bagages, conduite du véhicule dans le parking de l’hôtel), de la mise en place des salles de séminaire et d
Reference
8dea7682-ab2f-4674-b26e-87a4dfe52927
Expiry Date
01/01/0001
Salary
Location
ibis Styles Goa Calangute, Calangute, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Calangute
Job Category
Rooms
Description
Conduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered an
Reference
7c1e9c60-786a-4683-bbac-50a373b7c111
Expiry Date
01/01/0001