Commercial Director at The Savoy Hotel

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job Title: Commercial Director          

Department: Sales & Marketing                                 

Inspired and Supported by: Managing Director, The Savoy / Regional Vice President, UK & Ireland

Overview:

As Commercial Director at The Savoy, one of the world’s most iconic five-star luxury hotels, you will be responsible for shaping and delivering the hotel’s commercial strategy to drive sustainable revenue growth across all business segments. This Executive position oversees the Sales & Marketing Division—including Sales, Marketing & Communications, Reservations, Revenue Management, and Event Sales and Planning, while also contributing to Food & Beverage revenue initiatives through pricing strategy, concept development, and market positioning.

You will act as a key member of the Executive Committee, ensuring commercial excellence whilst enhancing The Savoy’s reputation for exceptional luxury guest experience.

Key Responsibilities:

Strategic Leadership

• Develop, lead, and execute the hotel’s total revenue strategy across rooms, F&B, events, and ancillary revenue streams.
• Partner with the General Manager to deliver on financial goals, ensuring consistent alignment with The Savoy’s luxury positioning and brand values.
• Responsible for developing the annual business and marketing plan for the department.
• Provide commercial insights for the development of F&B concepts, menus, and pricing strategies to maximise profitability and market competitiveness.

Sales

• Lead and inspire the Sales departments, ensuring effective collaboration across Sales, Marketing & Communications, Reservations, Revenue, and Event Sales & Planning.
• Drive business from key segments, including corporate, leisure, group, and high-net-worth markets.
• Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations.
• Ensure and enforce the integrity of Delphi Sales and Catering at all times.

Marketing & Communications

• Develop and lead the marketing strategy of the hotel
• Ensure integrated marketing campaigns that strengthen The Savoy’s global brand presence, highlight its heritage, and attract new audiences.
• Optimise the use of the hotel’s archive, and embed storytelling into the guest experience

Revenue & Reservations

• Oversee revenue management and distribution strategies, optimising performance across all channels.
• Work closely with the Revenue Director in preparing monthly forecasts, departmental budget, and function space yield maximization
• Ensure a seamless and luxury reservations experience, with a focus on conversion, guest satisfaction, and loyalty.
• Analyse market trends and competitor performance, adjusting strategy to maintain The Savoy’s leadership in the luxury segment.

Cross-Departmental Collaboration

• Work closely with Rooms, F&B, and Events leadership to align pricing, promotions, and guest experience initiatives with commercial objectives.
• Support new concept development in F&B and ensure alignment with guest expectations, market trends, and financial targets.
• Partner with Finance on budgeting, forecasting, and performance tracking, ensuring transparency and accountability.

People & Culture

• Lead, mentor, and develop a high-performing team across multiple disciplines.
• Foster a culture of commercial curiosity, innovation, and accountability, ensuring that all team members are aligned with the hotel’s vision of luxury hospitality.
• Embed and role model The Savoy’s values and culture.

What you will need to do in this role?

• Proven senior commercial leadership experience within luxury hospitality, ideally in an iconic five-star property.
• Strong track record in revenue optimisation, sales strategy, and brand marketing.
• Deep understanding of luxury guest expectations and the dynamics of global high-end hospitality markets.
• Strong analytical skills, with the ability to balance data-driven decision-making with creative commercial and entrepreneurial thinking.
• Exceptional leadership, communication, and influencing skills.

Key Competencies:

• Strategic Visionary: Able to balance long-term growth with short-term financial performance.
• Luxury Brand Stewardship: Ensures that all commercial strategies reflect The Savoy’s heritage and brand positioning.
• Collaborative Leader: Builds strong relationships across functions to deliver shared goals.
• Innovative Thinker: Anticipates market shifts and creates compelling commercial responses.

This role is a rare opportunity to shape the future commercial direction of one of the world’s most prestigious hotels while preserving the timeless elegance and luxury experience for which The Savoy is renowned.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension, and life assurance
• Private healthcare
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• Optician reimbursements, and local discounts for F&B and retail