1. Full-Time
  2. Permanent
  4. Sales & Marketing


Mercure Johannesburg Bedfordview Hotel, Johannesburg, South Africa



Cluster Revenue Manager



Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

Reporting to the Cluster General Manager, the position is primarily responsible for achieving the optimal mix of rooms and conference sales revenues to achieve budget RevPAR targets. This will be done through effective pricing strategies, implementation of achievable revenue plans and production of historical data.

  • Maximize Revenue Incomes for Individual, Group and Conference business
  • Implement weekly RevPro meetings with a directive on Revenue Strategies.  Discuss Sales Strategies with Sales and Marketing Manager and General Managers
  • Maintain and manage all Reservation Channels, ensuring RIL rate integrity policies
  • Analyse Market Conditions and Trends
  • Analyse Business Opportunities
  • Develop, execution and review an optimal revenue strategy
  • Provide Education and training to Front Office, Reservation, and Sales
  • Active role in Forecast and Budget creation and Sales and Marketing Plan
  • Creation of a team-working environment promoting morale and commitment, pride, and performance in the reservations department and the hotel
  • Ensures all directions are followed at the request of Senior Management
  • To manage the room inventory to maximize yield per available room
  • To educate team members on local, regional, and corporate programs
  • To analyse the impact of promotional programs
  • Update and maintain all 3rd party websites on a daily basis
  • Update and maintenance of GDS – TARS & Hotel Distribution
  • Set daily selling hurdle and market rate to maximize yield
  • Implement an upselling program
  • Maintain communication of any changes to Senior management
  • Effective communication on the hotel level and with the Regional Director of Revenue
  • Create and Communicate overbooking policy and adjust according to market mix, daily movements, historical wash, and lead times
  • Competition analysis for all main reservation channels
  • Recording turn-aways in PMS
  • Update daily Pickup report
  • Review of no-shows with Sales and Marketing and decision about charging fees
  • Controlling all reservation movements for standard coding with direct feedback and monthly training on mistakes
  • Ensure correct market segmentation of gained business


Success in the role will be determined through evaluation by demonstrating the following minimum qualifications:

  • Minimum 5 years’ experience in Revenue Management at a Hotel is preferable
  • Strong business acumen and ability to identify and capitalize on business opportunities
  • Multi-property management is a plus
  • Excellent leadership, motivation, and communication skills.
  • Strong computer skills and number oriented
  • Written and spoken professional business English language
  • Good presentation skills
  • Advanced Microsoft Excel and prior experience with revenue systems are required
  • Demonstrate the ability to forecast sales and trends in the market
  • Ability to work in a stressful environment and good analytical approach to problem-solving
  • Proven ability to build and maintain good relationships
  • Communicate thoughts, actions, and opportunities clearly with assertive skills

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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