Cluster Reservation Supervisor F/M/X

Contemporary, modern and elegant 5-star accommodation, the Mövenpick Hotel Jumeirah Lakes Towers is based in one of the most dynamic locations in Dubai - Jumeirah Lakes Towers.

Just off the famous Sheikh Zayed Road, the 168-room hotel is close to Dubai’s thriving key business districts and commercial free zones, minutes away from the city’s most iconic attractions and walking distance to Dubai Metro.

Overlooking tranquil lakes and the striking Dubai Marina skyline, the hotel offers its guests 3 dining and entertainment options, 7 meeting rooms, an outdoor pool and spa. Mövenpick Jumeirah Lakes Towers is highly convenient for business activities or leisure as suited for exploring one of the most exciting cities in the world.

Mövenpick’s Employee Value Proposition is centered around a commitment to excellence, professional growth, inclusivity, work-life balance, sustainability, competitive compensation, and global opportunities. By articulating this EVP, Mövenpick can effectively attract and retain top talent who share its passion for hospitality and service excellence.

By investing in its employees and creating a positive workplace culture, Mövenpick can ensure that it remains not only a leader in the hospitality industry but also an employer of choice for those seeking a fulfilling and rewarding career. This powerful EVP will not only enhance employee satisfaction and engagement but also strengthen Mövenpick's brand reputation as a top-tier employer in the global market.

We are seeking a dynamic and experienced Cluster Reservation Supervisor F/M/X to join our team in Dubai, United Arab Emirates. In this pivotal role, you will oversee the reservations operations for multiple properties within our hotel group, ensuring optimal revenue generation and exceptional customer service.

• Lead and manage the cluster reservations team, providing guidance, training, and support to achieve departmental goals
• Oversee the daily operations of the reservations department across multiple properties
• Implement and maintain effective reservation strategies to maximize revenue and occupancy
• Monitor and analyze reservation trends, adjusting strategies as needed to optimize performance
• Ensure all reservations are processed accurately and efficiently, adhering to company policies and procedures
• Collaborate with revenue management, sales, and front office teams to align reservation strategies with overall business objectives
• Handle complex reservation inquiries and resolve escalated customer issues
• Generate and analyze reports on reservations performance, providing insights to management
• Stay updated on industry trends and competitor activities to maintain a competitive edge
• Ensure compliance with all relevant hospitality regulations and standards

• 3-5 years of experience in hotel reservations, with a proven track record in a supervisory role
• Proficiency in reservation management systems and global distribution systems (GDS)
• Strong leadership skills with the ability to motivate and develop team members
• Excellent customer service skills and a customer-centric approach
• Demonstrated experience in revenue management and multi-property operations
• Advanced problem-solving and decision-making abilities
• Exceptional communication skills, both verbal and written
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Proficient in time management and prioritizing tasks in a fast-paced environment
• Bachelor's degree in Hospitality Management or related field preferred
• In-depth knowledge of the hospitality industry and current market trends
• Ability to work flexible hours, including weekends and holidays, as required
• Familiarity with the Dubai hospitality market is a plus

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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