Cluster Quality Manager

Swissôtel Tbilisi and Mercure Tbilisi Old Town are part of the globally recognized Accor Group, offering distinctive hospitality experiences in the heart of Tbilisi.

• Lead the implementation and monitoring of quality assurance programs across both hotels.
• Ensure compliance with brand standards, policies, and operational procedures.
• Coordinate and conduct internal quality audits, inspections, and assessments.
• Develop and implement action plans to improve guest satisfaction and operational performance.
• Support department heads in establishing service excellence initiatives and quality improvement projects.
• Monitor quality KPIs and prepare regular performance reports for hotel management.
• Organize and deliver quality-related training and awareness programs for employees.
• Collaborate with operational teams to foster a culture of continuous improvement and customer-centric service.
• Prepare hotels for brand audits, mystery guest evaluations, and certification programs.

• High education in Hospitality Management, Business Administration, Quality Management, or a related field.
• Minimum 3 of experience in quality management, guest experience, operations, or hotel management.
• Previous experience in an international hotel chain is highly desirable.
• Strong knowledge of hospitality quality standards and audit processes.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and presentation skills.
• Proficiency in Microsoft Office applications.
• Fluency in English and Georgian; additional languages are an advantage.

Competencies

• Attention to detail
• Leadership and influencing skills
• Customer-focused mindset
• Project management capabilities
• Continuous improvement orientation
• Strong interpersonal skills
• Ability to work independently and across multiple departments

What We Offer

• Opportunity to work within the global hospitality network of Accor.
• Professional growth and development opportunities.
• Dynamic and multicultural work environment.
• Competitive compensation and benefits package.
• Opportunity to contribute to the success of two leading hotels in Tbilisi.

Working Schedule: Monday – Friday, 09:00 – 18:00

Work Location: Swissôtel Tbilisi, 3 Soliko Virsaladze Street, Tbilisi, Georgia

We are looking forward to welcome you in our team!