Cluster Learning & Development Manager

At Accor, we believe that learning is a way of life.  Our Academy team forms part of an eco-system of eight learning Hubs across the globe. We are learning experts that partner with the business to ensure that Heartists everywhere have access to learning and development opportunities.  We provide learning solutions, leadership development and pre-opening support to hotels and business units across the Middle East, Africa and Türkiye hub, consisting of 400+ hotels and over 35,000 Heartists.

This role is responsible for facilitation, co-ordination and management of the learning and development offering Leased Hotels in Türkiye.  Also, within scope is involvement with the design of learning solutions to meet business needs.  This aligns with the Accor MEAT Learning and Development Hub business strategy to enable employee’s development, the acceleration of current and future leader’s development and the enhancement of required organizational capabilities and skills development.

• In collaboration with the Leadership and T&C teams, identifies learning needs for properties within Türkiye Leased Hotels recommending learning solutions as appropriate and monitor return on investment
• Deliver all mandatory training programs within the Accor framework and track online training completions.
• Plan, organize, and execute training sessions based on the specific needs of each hotel.
• Create and maintain training calendars and detailed reports.
• Present training plans and progress reports to the Country Talent & Culture Director.
• Ensure that training initiatives align with company policies and enhance employee performance.
• Delivers the brand programs and ensures that all brand specific resources are shared with the properties in Leased Hotels.
• Influences internal relationships for optimal participation in learning programs
• Recommends and coordinates updates to existing learning material for continuous improvement of course content and program delivery techniques

• Proven experience in Learning & Development or a similar role, preferably within the hospitality industry.
• Strong organizational and planning skills to effectively manage multiple properties.
• Excellent communication and presentation skills.
• Proficiency in tracking and reporting training metrics.
• Fluency in both Turkish and English (written and spoken).

At Accor, we are more than just hotels; we create heartfelt experiences for our guests and meaningful opportunities for our team members. Join us and contribute to a culture that prioritizes growth, learning, and excellence.