Cluster Executive Housekeeper

Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym, and spa.

• Prepare periodical department budget & forecast, manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable.
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner.
• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies

• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service.

Knowledge And Experience

• Diploma or Degree preferably in hospitality or related field.
• Minimum 7 years in industry experience with minimum 5 years in middle management positions.
• Experience in luxury hotel/resort.

Competencies

• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• Exercises sensitivity and discretion when dealing with guests and colleagues issues and constantly improve the guest service experience.
• Confidently able to resolve problems and make decisions.
• Adaptable to multicultural guest needs, works with diverse cultures.
• Leadership skills developed – collaborative, enabling, and entrepreneurial.
• Career focused, wanting to grow and develop, self-driven.
• Sense of urgency and able to set priorities.

WHY WORK FOR ACCOR

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.