Cluster Director of Sales

Swissôtel Makkah is Swissotel’s first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture. As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque. Swissôtel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture. As part of the the Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity of the Masjid Al Haraam, overlooking the Holy Ka’aba and the Grand Mosque. Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

Reporting to the Group Director of Sales, responsibilities and essential job functions include but are not limited to the following: 

• Exceeds hotel revenue goals on a monthly, quarterly, and yearly basis.
• Responsible for direct report’s achievement of individual goals.
• Identifies prospective customers and establishes revenue goals for existing key accounts and key prospects within their specific market segment.
• Ensures delivery of expected guest service through follow-up and coordination with other hotel departments. 
• Maintains positive relations with all Guests, Vendors, Colleagues, and Sales Offices.
• Oversees projects associated with ongoing communication between property and Global Sales Office.
• Provide ongoing sales direction to direct reports by conducting a minimum of two coaching calls on a monthly basis to review skills, knowledge, techniques, and Performance Management Goals.
• Review Hospitality Marketing Solution Shop Calls with individual managers.
• Development of a motivated, competent staff consistent with the hotel, regional, and corporate needs through the implementation of approved HR/Sales Training programs, the incentive plan, and a planned career management process.
• Plan events to encourage interaction with counterparts on other Sales Teams that can provide Referral business.
• Keeps a constant focus on the identification of hi-potential colleagues and succession planning opportunities/needs.
• Improves communication through attendance at weekly Revenue Management/Rate Strategy meetings and regularly scheduled Sales Departmental meetings.
• Develops and implements effective lead management systems.
• Assists with the development/implementation of the annual budget and development of the marketing plan.
• Champion sales technology systems and standards.
• Assists in the preparation/re-forecasting of hotel revenue objectives and compilation of market intelligence.
• Prepares weekly, monthly, quarterly, and annual reports as required.
• Manages referral response system and tracking of definite business - both inbound and outbound.
• Participates in tradeshows, conventions, and promotional events within the hotel and trade-related organizations.
• Ensures reporting employee satisfaction.
• Conducts annual performance reviews.
• Participates in the Duty program, if required.
• Other duties as assigned.

• Previous senior leadership experience within sales required.
• Proficiency in English.
• Computer literate in Microsoft Office applications and or relevant computer applications required.
• University/College degree in a related discipline is required.
• Excellent communication skills, both written and verbal required.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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