Cluster Director of Sales

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• Consistently offer professional, friendly and engaging service
•  Direct and manage all activity related to the Sales department, ensuring all service standards are followed
•  Responsible for all Sales Colleagues’ achievement of individual goals
•  Direct all Sales and Marketing initiatives for the hotel  
•  Provide guidance and direction in the development of segment action plans
•  Be responsible for account management of key market segments
•  Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
•  Review sales contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
•  Participate in select sales activities both on and off property
•  Set individual room revenue and/or room night goals
•  Manage any Sales Incentive Programs
•  Ensure the integrity of key accounts, the key prospect data base and monitoring of the sales software programs for accuracy and thoroughness 
•  Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
•  Balance operational, administrative and Colleague needs
•  Follow departmental policies and procedures 
• Ensures all sales reporting systems are efficient, relevant and coordinated.
• Areas of responsibility include Sales components in all revenue areas.
• Recruits and provides appropriate support to new sales employees to ensure their ultimate success.
• Supports Global Sales Offices and monitors the working relationship and production
• Identifies key customers and establishes goals for existing and new key accounts through the establishment of detailed action plans for each of the hotel's market segments
• Achieves budgeted room night quotas and average rates set out in the yearly business plan for the hotel.
• Coordinates the hotel's participation in multiple property and company-wide campaigns.
• Knowledgeable about the competitive set and will be on top of marketshare statistics.

• 8 to 10 years of hotel experience at the property level. At least 5 of which have been managing sales personnel.
• Formal University/College education, preference given to those with a hotel management degree. - Experience in the advertising field and former association with an ad agency.
• Proven organizational and communications skills.  
• Knowledge and experience in the tour and Corp IT is essential; familiarity with the convention market segments and leisure market segments is an asset.