- Full-Time
- Permanent
- BANYAN TREE
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Banyan Tree Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF24081H
Cluster Account Director
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Summary:
The main goal is to exceed monthly and yearly sales targets by maximizing revenues across various hotel departments. Key responsibilities include:
Operational:
- Engage with key accounts, develop sales strategies, and maintain relationships with clients.
- Coordinate site inspections and ensure compliance with sales standards and procedures.
- Manage credit and collection procedures and ensure sound sales contracts.
Marketing:
- Identify market needs and trends, assist with sales and marketing promotional activities.
Administration:
- Maintain an efficient filing system, record sales agreements, and submit reports to management.
- Attend meetings and respond to inquiries promptly, while adhering to policies and maintaining confidentiality.
General:
- Adhere to employee handbook rules and maintain professionalism in interactions.
- Foster good relationships with colleagues and provide excellent service to guests.
- Handle inquiries efficiently and maintain a positive attitude.
Overall, the role requires proactive sales approaches, effective communication, and meticulous attention to administrative tasks.
People & Culture
Employee Relations
- Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.
- Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.
Recruitment
- Hire new Heartists in conjunction with the People & Culture Leader through INES.
- Use the interview guides provided and Talent Meter to gain further information on any potential candidate.
Employee Engagement and Communications
- Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.
- Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.
- Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.
Learning & Talent Development & Performance Management
- Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
- Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.
- Ensure Departments have adequate Departmental trainers, and these are well utilised.
- For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.
- Development of direct reports to give them ongoing feedback and development.
Finance
- The activities and contribution of the role will impact the performance of the hotel.
- They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
- They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
- Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.
- Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.
Leading Myself
- Positive Orientation
- Operational Decision Making
- Self-Development & Management
Leading Others
- Developing an Empowered Team
- Leading an Engaged and Diverse Team
- Communication
Leading the Business
- Advocating Guest Passion
- Business Planning and Analysis
- Business Improvement and Change
Experience/Certificates/Education Summary:
- Proven track record as a Sales Account Director or in a similar commercial role, ideally within a large, fast-paced luxury hospitality environment.
- Strong communication, negotiation, and interpersonal skills.
- Results-oriented with a history of meeting or surpassing sales targets.
- Bachelor's degree in Business, Marketing, or a related field preferred.
- Fluency in verbal and written English is crucial, with additional language skills such as Russian, Arabic, or French considered advantageous.
- Proficiency in Microsoft Office programs including Excel, Word, PowerPoint, and Outlook.
- Previous experience in a global work environment is essential.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Ähnliche Jobs
Salary
Location
New York, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
New York
Job Category
Sales & Marketing
Description
The Brand Content and Social Media Manager will develop the strategy and create content that strengthens the Raffles positioning of enchanted glamour and legendary service on all channels. Reporting t
Reference
87d486bc-54ae-4d25-9d12-adbd28b98e82
Expiry Date
01/01/0001
Salary
Location
Mövenpick Resort Kuredhivaru Maldives, Noonu Atoll, Maldives
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Noonu Atoll
Job Category
Sales & Marketing
Description
Sales & Marketing Coordinator is responsible for supporting the senior managers in sales and marketing activities in line with the annual sales and marketing plan, to achieve and exceed budget in exec
Reference
82ecfc19-5bd1-4cd9-a858-f376d35b7f79
Expiry Date
01/01/0001
Salary
Location
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
The Cluster Senior Sales Manager (Meetings and Venues) is responsible for the delivery of budgeted meetings and venue revenue in Hotel main F&B Outlets, ensuring cross selling and maximum penetration
Reference
9a7bf8c9-8dcb-403f-be06-6eecc52f1ec6
Expiry Date
01/01/0001
Salary
Location
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
The Cluster Digital Marketing Manager is responsible for developing and executing comprehensive digital marketing strategies that drive brand awareness, guest engagement, and revenue growth for the ho
Reference
4a8b959e-6fcb-4246-a5fe-fe5bad3f2a87
Expiry Date
01/01/0001
Salary
Location
, Panama City, Panama
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Panama City
Job Category
Sales & Marketing
Description
The Marketing Assistant supports the Marketing Department and is responsible to assist the Marketing & Communications Manager and / or the Marketing Coordinator to develop, implement, monitor and eval
Reference
79e7af6f-62c0-4080-b9f9-de41b1d4d0c1
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Sales & Marketing
Description
Rate of Pay: $23.34/hourAs a coordinator you will be responsible for providing clerical and administrative support to the Managers and further ensure department goals are met by providing administrati
Reference
721dcecf-c198-4b43-884a-3117294958da
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, Istanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Sales & Marketing
Description
Job Description: Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging ser
Reference
f5f2f0e6-12c4-4c5f-b899-a57269ccb947
Expiry Date
01/01/0001
Salary
Location
Fairmont San Francisco, San Francisco, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Francisco
Job Category
Sales & Marketing
Description
What you will be doing: Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following: Consistently offers professional, en
Reference
37250371-a567-490f-b823-d9b09287c489
Expiry Date
01/01/0001
Salary
Location
Novotel Dubai Al Barsha, Dubai, United Arab Emirates
Experience Level
Executive
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Prior to preparing an offer, ensure that all necessary information about the event is obtained either from account manager or client directly. Prepares offer letters according to guest requirements an
Reference
d651a401-0203-40b7-9919-a246ce587df4
Expiry Date
01/01/0001
Salary
Location
Issy-les-Moulineaux, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ORIENT EXPRESS
Job type
Permanent
Locations
Issy-les-Moulineaux
Job Category
Sales & Marketing
Description
The Digital Marketing Project Coordinator will report directly to the Digital Marketing Project Manager and the Vice President Digital of Orient Express.MissionThe main mission is to support the coord
Reference
9e49e509-f1a3-46c7-a733-1db37ebbd305
Expiry Date
01/01/0001