Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
The Club Lounge Manager is responsible for the day‑to‑day overall management of the Club Lounge Bar and Restaurant. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.
Job Description
- Manage the food and beverage service function of the Club Lounge, ensuring efficient and professional service delivery in line with SOPs.
- Undertake cost-efficient staff scheduling and maintain appropriate service levels according to business demands.
- Lead and develop a specialist team of food and beverage colleagues through effective recruitment, training, and performance management.
- Attain and exceed budgetary revenue and cost targets through strategic revenue maximisation and efficient cost control.
- Maintain optimal stock levels, balancing guest satisfaction and financial parameters.
- Continually review and enhance products and services, staying aware of industry trends and competitor offerings.
- Ensure compliance with health and safety regulations, including risk assessments and fire safety procedures.
- Prepare and manage financial reports, forecasts, and budgets as required.
- Foster a positive team spirit and maintain a visible presence for colleagues, guests, members, and management.
- Uphold the highest standards of guest satisfaction and brand consistency.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- Proven experience in a Managerial role, ideally within a luxury or high‑volume environment.
- Qualification in Hospitality Management/Food & Beverage preferred
- Additional certification(s) in Food & Beverage will be an advantage
- Experienced in all aspects of restaurant and banquet service.
- Minimum 2 years of relevant experience in a similar capacity with proven records in delivering results
- Excellent reading, writing and oral proficiency in English language
Additional Information
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
