Chief Steward

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We're looking for an experienced and dynamic Chief Steward to join our hospitality team in Kooddoo, Maldives. In this leadership role, you'll oversee all stewarding operations, manage a dedicated team of stewards, and ensure the highest standards of cleanliness, safety, and efficiency across our food service facilities. You'll be instrumental in maintaining our commitment to excellence while fostering a collaborative and supportive work environment that empowers your team to succeed.

• Lead, organize, and manage the stewarding department and team of stewards with professionalism and enthusiasm
• Develop and implement work schedules, manage time allocation, coordinate vacation planning, and oversee overtime administration
• Recruit, onboard, and train new team members in collaboration with Human Resources, ensuring they understand our standards and expectations
• Conduct comprehensive training programs focused on hygiene protocols, safety procedures, and specialized equipment operation
• Monitor and enforce strict adherence to sanitation standards, health and safety regulations, and HACCP requirements across all operations
• Oversee thorough cleaning and maintenance of kitchen facilities, back-of-house areas, and ensure proper waste segregation and disposal
• Coordinate procurement, inventory management, and stock levels for all food service equipment including glassware, dishware, utensils, and kitchen tools
• Analyze and control operational costs, prepare departmental budgets, and generate detailed reports on stewarding activities and performance metrics
• Organize and supervise equipment inventories, maintaining accurate records and identifying areas for improvement
• Collaborate effectively with the Executive Chef, Food & Beverage Manager, technical departments, and other hotel divisions to ensure seamless operations
• Oversee external vendors and service providers responsible for facility maintenance, waste management, pest control, and cleaning supply delivery
• Ensure smooth and efficient back-of-house operations during banquets, special events, and VIP service occasions
• Prepare monthly performance reports and provide transparent communication regarding departmental operations and team achievements
• Demonstrate problem-solving abilities and make decisive, well-informed decisions to address operational challenges
• Foster an inclusive, supportive team culture that motivates staff and promotes professional development

• Minimum 2-3 years of supervisory or management experience in stewarding, food service, or hospitality operations
• Proven experience managing and leading diverse teams in a multicultural environment
• Comprehensive knowledge of HACCP principles, health and safety regulations, and sanitation standards applicable to food service operations
• Strong organizational skills, attention to detail, and ability to work independently while making sound decisions
• Proficiency with Microsoft Office suite and workforce management systems for scheduling and time tracking
• Fluent English language skills enabling effective daily communication in an international work environment
• Excellent interpersonal and communication abilities with capacity to collaborate across multiple departments
• Demonstrated ability to prioritize effectively and perform well under pressure while maintaining quality standards
• Experience with vendor management, procurement, and budget preparation
• Proven track record in inventory control, cost analysis, and financial reporting
• Ability to adapt to changing priorities and demonstrate resilience in fast-paced hospitality settings
• Experience coordinating operations for special events, banquets, and high-profile guest services
• HACCP certification (required)
• Health and Safety certification (required)
• Food safety training certification (required)
• Problem-solving mindset with a commitment to continuous improvement and innovation
• Willingness to work flexible hours, including evenings and weekends as operational needs require

Job Title: Chief Steward (Hotel Managed) 

Your team and working environment: Lead the dedicated Heart of House team at Mercure Maldives Kooddoo Resort in the stunning Gaafu Alifu Atoll, where collaboration and operational excellence are the foundation of our resort's culinary success. Please note that successful expatriate applicants must meet the legislative requirements for a Republic of Maldives employment approval, and applications from Maldivian nationals are highly encouraged.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.