- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Shahd Al Madinah, Madinah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF18562K
Chief Concierge
Region
Luxury & Lifestyle
We are looking for an experienced Chief Concierge, who will play a vital role in overseeing the daily operations of the Concierge, bell desk, doormen, hotel transportation and valet parking team, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. Guides and inspires his team through examples, innovative thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and guests. And currently should be an active member of Les clefs d’or (Golden keys society).
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- To constantly monitor guest service level, ensuring a maximum guest satisfaction.
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
- To oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.
- To ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
- To always ensure a proper coverage and supervision of the Concierge.
- To be most of the time in the guest area to have a contact with the guests and to socialize, playing a Public Relations role.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To ensure that all in-house guests and/or visitors looking for assistance, personally, on the phone, or e-mail, are immediately attended and their requests are well responded at any time.
- To ensure that both the arrival and the departure lists are updated, transportation and airport services are scheduled and respected and all the set-ups are according to guest requests and needs.
- To ensure that all team members provide prompt, updated and correct information about the city, locations, events, programs, traffic, weather, etc., and do the needful bookings, purchasing or arrangements.
- To ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests’ and hotel’s requirements and needs, as approved by the hotel management.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Concierge team is facing difficulties that she/ he cannot solve on her/ his own.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
- To be aware of all VIPs visiting or staying in the hotel.
- To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any malfunction.
- To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- To ensure the strict control of room keys and section keys.
- To daily review and update the Concierge logbook and to sign it.
- To prepare and present daily / monthly activity and revenue reports, ensuring correct guest and service billing.
- To implement and control the Focus and other financial and audit procedures.
- To assign duties and responsibilities to subordinates and to assist them in their duties. To daily implement and control the check lists.
- To assist in securing external guest accommodation should an overbooking occur.
- To be updated with the competitors’ offerings and rates.
- To conduct a daily line up briefing with the Concierge team members to recapitulate tasks and activity.
- To attend any inter-departmental meeting using this opportunity to encourage the interactivity with the Concierge team and to review the operational standards and procedures.
- To share daily activity highlights with the FOM, including internal and external guest opportunities.
- To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
- To be an ambassador of the Concierge and of the hotel, in and outside the workplace.
- To personally greet and escort the guests rather than pointing out directions.
- To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.
- To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
- To be an active member of Les clefs d’or (Golden keys society)
- Luxury five star experience necessary
- Prior formalized training as a butler is highly regarded
- Strong leadership qualities, interpersonal, and communication skills
- Strong attention to detail, Highly responsible, organized & reliable
- Strong interpersonal and problem solving abilities
- High level of integrity, enthusiasm, dedication and support for continuous improvement.
- Must be a self-starter, coach & mentor who can inspire the team to perform
Your team and working environment:
Sofitel Shahd Al-madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, Three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Grand Mercure Dubai City, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Key Job ResponsibilitiesReceive the daily assignment sheet from the Housekeeping office.Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent qualit
Reference
08dc9711-ced1-43ae-870c-aed95e506976
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai Jumeirah Beach, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Manage daily assignments and monthly inventories for room attendants, including linen, cleaning, and guest supplies.Ensure complete shift handovers, timely reporting of discrepancies, and attendance a
Reference
c4adb769-cb8d-4a6a-aac5-06266ba1602b
Expiry Date
01/01/0001
Salary
Location
Makkah Clock Royal Tower A Fairmont Hotel, Makkah, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Makkah
Job Category
Rooms
Description
Consistently offers professional, engaging and friendly serviceTo furnish new staff with appropriate style and sets of uniform.Records kept up to date and in line with standards set out; documentation
Reference
125cf0d0-ef85-455b-b223-9149d04ce7b3
Expiry Date
01/01/0001
Salary
Location
, Angeles, Philippines
Experience Level
Associate
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Philippines
Job Category
Rooms
Description
This position is responsible for the delivery of day-to-day butler services to the Hotel’s guests in accordance to the Hotel’s established standards.
Reference
c0532eab-2052-40ba-818d-c02bab230f3f
Expiry Date
01/01/0001
Salary
Location
Sofitel Abu Dhabi Corniche, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
75f99b76-109d-42ad-b495-4a66f184314c
Expiry Date
01/01/0001
Salary
Location
ibis Jeddah City Center, Jeddah, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Jeddah
Job Category
Rooms
Description
Control of front desk tidiness and availability of all necessary stationery and material including pens٫ forms and informative leafletsEnsuring timely and accurate customer serviceScheduling shifts an
Reference
a308ef83-cc86-422c-bad3-4abb594ead28
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Apartments Downtown Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
The Front Office Supervisor’s role is to oversee the entire front office operations during their shifts and lead the teams towards the attainment of the highest standards of service and excellence for
Reference
e050c0e4-c230-40ea-b969-8f1dfc1b9222
Expiry Date
01/01/0001
Salary
Location
Novotel Imagicaa Khopoli, Khopoli, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Khopoli
Job Category
Rooms
Description
Prime Function:Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve depa
Reference
d4675422-9fd3-4cfe-abf7-625281441d01
Expiry Date
01/01/0001
Salary
Location
HYDE MIAMI MIDTOWN HYDE, Miami, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
HYDE
Job type
Permanent
Locations
Miami
Job Category
Rooms
Description
Job Purpose:Under the guidance of the Front Desk Manager, ensure Guest Services runs as an efficient and organized unit; act as the main contact/service center for internal and external guests; increa
Reference
fa325e58-5953-4f8f-9440-565c57e46d41
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Overnight Front Desk AgentFirst impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception
Reference
a78430b6-b6ae-4c80-9186-9d9a9c485759
Expiry Date
01/01/0001