- Full-Time
- Permanent
- SOFITEL
- Rooms
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Sofitel Mexico City Reforma, Mexico City, Mexico
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REF48861D
Chief Concierge
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Whether located in the heart of a bustling city like Paris, Mexico, London, New York or nestled away in the quieter landscapes of Egypt, French Polynesia or Thailand, every Sofitel address is a call to indulge in—and celebrate—the pleasures of life. To live the French way.
The Associate Director of Sales works closely with Director of sales and is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering. The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. Responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment.
Chief Concierge
Sofitel Mexico Reforma es una marca de hotel global que ofrece servicio cálido y experiencias auténticamente regionales en lugares de presencia incomparable. Sea un embajador de la marca y su hotel como Chief Concierge.
Sofitel Mexico Reforma el lugar donde la elegancia francesa se mezcla artísticamente con la cultura local para crear experiencias únicas.
Resumen de responsabilidades:
Informar al Director de Front Desk, las responsabilidades y funciones esenciales del trabajo que incluyen, entre otras, las siguientes:
- Agendar cualquier tipo de servicio que el huésped llegara a necesitar: reservaciones en restaurantes, confirmaciones de servicios, promociones, confirmación de vuelos o transportaciones hotel-aeropuerto o viceversa, entre otras.
- Reportar peticiones o quejas de huéspedes y organizar amenidades y cualquier petición fuera de lo convencional de los huéspedes.
Funciones Esenciales:
- Entrenar al equipo en cómo tratar y hablar correctamente a cada uno de los huéspedes asegurándose que en cada interacción haya lujo de por medio.
- Tener siempre en mente a VIP’s y llegadas y salidas diarias, anticipándose a cualquier necesidad y anteponiéndose con Guest Service cualquier arreglo confirmado.
- Escuchar y comunicarse de manera educada y atenta con los huéspedes, ya sea en persona o por teléfono.
- Organizar horario semanal para el equipo de Concierge.
- Proveer apoyo y motivación a los compañeros que lo necesiten, al igual que ser un ejemplo a seguir.
- Ayudar a otros sin importar que no sea su departamento o estación.
- Proveer información profesional y comprensible acerca del hotel, y los alrededores.
- Mantener una relación buena con los contactos dentro y fuera del hotel
- Ser el representante del hotel, actuar como Relaciones Públicas en todos los sectores que se presten. (Arte, Food and Beverage, Cultural, etc.)
- Educado con excelentes modales y etiqueta telefónica y una habilidad de relacionarse excepcional.
- Responder acertadamente cualquier pregunta o duda acerca del hotel y otros servicios fuera del hotel.
- Mantener una constante y clara comunicación con departamentos clave como Front Desk, Bell Boys y Guest Services, entre otros.
- Atender a todos los meetings gerenciales de Front Office y proveer status semanales.
- Realizar briefings diarios con su equipo para informar cambios o novedades dentro de la propiedad.
- Supervisar que todo el equipo de Concierge cumpla con las tareas de sus checklists al 100%.
Contar con llaves de Oro
Contar con certificaciones relacionadas al puesto
Experiencia en hotelería de lujo como concierge
Experiencia en CDMX
Inglés indispensable
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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