- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
RAFFLES RAFFLES JEDDAH, Jeddah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF54869H
Chief Concierge
Region
Luxury & Lifestyle
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
We are seeking an exceptional Chief Concierge to lead our world-class concierge team at our prestigious luxury hotel in Jeddah, Saudi Arabia. As the head of our concierge department, you will be responsible for ensuring our guests receive unparalleled service and unforgettable experiences during their stay.
- Oversee and manage all aspects of the concierge department, including staff supervision, training, and performance evaluation
- Develop and implement innovative concierge services and programs to enhance guest experiences
- Provide personalized recommendations and arrange high-end services for VIP guests, including exclusive dining reservations, luxury transportation, and bespoke cultural experiences
- Foster a culture of excellence and continuous improvement within the concierge team
- Collaborate with other department heads to ensure seamless guest experiences across all touchpoints
- Manage and resolve complex guest inquiries and concerns with the utmost professionalism and empathy
- Maintain and expand a network of local and international contacts to provide exclusive experiences and services to guests
- Stay up-to-date with the latest trends in luxury hospitality and implement best practices in concierge services
- Manage departmental budget and allocate resources effectively
- Ensure accurate and timely communication of guest preferences and requests across all shifts
- Act as an ambassador for the hotel, representing it at industry events and maintaining relationships with key partners
- 7-10 years of experience in luxury hospitality, with at least 3 years in a senior concierge role
- Bachelor's degree in Hospitality Management or related field
- Les Clefs d'Or certification strongly preferred
- Fluency in Arabic and English; additional languages are a significant advantage
- Exceptional leadership skills with a proven track record of managing and mentoring high-performing teams
- Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and partners at all levels
- Strong problem-solving abilities and meticulous attention to detail
- Advanced proficiency in hotel management software and concierge-specific tools
- Excellent organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment
- In-depth knowledge of {NAME}'s attractions, dining scene, and cultural offerings, as well as broader knowledge of luxury travel destinations worldwide
- Thorough understanding of luxury hospitality standards and practices, with a commitment to exceeding guest expectations
- Proven ability to implement innovative concierge services and programs
- Experience in budget management and resource allocation
- Strong network of local and international contacts in the hospitality industry
- Ability to work flexible hours, including evenings, weekends, and holidays
- Passion for delivering exceptional guest experiences and creating lasting memories
- Adaptability and resilience in handling high-pressure situations and last-minute changes
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Hotel Mercure Raphael Wien, Vienna, Austria
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Vienna
Job Category
Rooms
Description
Repräsentation des Hotels sowie professioneller Empfang der Gäste im Einklang mit den HotelstandardsSie sind Ansprechpartner für unseren internationalen Gästekreis und für das Handling von Gästereklam
Reference
6973a2d1-087a-4d66-809b-bee5d002e0a8
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
The Communications Centre Supervisor oversees the daily operations of the resort’s communications hub, ensuring all internal and external calls, messages, guest requests, and emergency communications
Reference
fc1f8d84-9c77-4b50-bfc6-b72f94a046b2
Expiry Date
01/01/0001
Salary
Location
ibis Kochi City Centre, Kochi, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Kochi
Job Category
Rooms
Description
Join our team as a Guest Service Associate - Housekeeping at our premier hotel in Gandhinagar, India! We're looking for a detail-oriented and customer-focused individual to ensure our guests have a co
Reference
2dd3a9c4-1c5b-443c-96b0-5a57f52d3057
Expiry Date
01/01/0001
Salary
Location
ibis Mumbai BKC, Mumbai, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.Must have strong understanding of the funct
Reference
0f8feda0-3fe2-44b3-a92e-e1a0dff5140b
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne South Wharf, Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne
Job Category
Rooms
Description
The Guest Service Agents are the first and last impression at the hotel. We are seeking a Night Guest Service Agent who will play a crucial role in ensuring exceptional service is provided to guests a
Reference
72a20771-658e-48f1-b1bd-aa21297de979
Expiry Date
01/01/0001
Salary
Location
Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Temporary
Locations
Indonesia
Job Category
Rooms
Description
Job PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of ser
Reference
4697a6d3-7430-49ca-8542-12cfee7f4cf5
Expiry Date
01/01/0001
Salary
Location
Pullman Brisbane King George Square, Brisbane City, Australia
Experience Level
Associate
Job Schedule
Part-Time
Brands
PULLMAN
Job type
Permanent
Locations
Brisbane City
Job Category
Rooms
Description
Create unforgettable first impressions with your natural charisma and love for Aotearoa, making every guest feel genuinely welcomed and valuedDeliver warm, professional service to all guests and colle
Reference
bf81878d-82ba-4a1b-8098-a7171bcceddc
Expiry Date
01/01/0001
Salary
Location
PULLMAN AUCKLAND HOTEL & APARTMENTS, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
PULLMAN
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
As the Welcome Porter, you embody Pullman’s progressive values through your presentation, personality and energy. You are the host of the lobby, welcoming guests with warmth and engaging interactions,
Reference
2ec25a86-e174-4ecb-a048-62a896971d18
Expiry Date
01/01/0001
Salary
Location
Mercure Hotel Den Haag Central, The Hague, Netherlands
Experience Level
Student
Job Schedule
Full-Time
Brands
MERCURE
Job type
Internship
Locations
The Hague
Job Category
Rooms
Description
Zoek jij een leerzame en leuke stage in een bruisend hotel én in een top team? Als Front Office Stagiaire werk je, onder leiding van de Supervisors, samen met een team van gezellige collega's. Jullie
Reference
6fa92d54-87df-4064-a3ab-ec3b521d0a83
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Room AttendantYou are at the heart of the hotel! As a Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of cr
Reference
74faed24-e0fe-4ed9-be48-e35c4239d177
Expiry Date
01/01/0001