Catering Manager (Temporary Full-Time, 6 month contract)

Fairmont Château Laurier is the iconic hotel of Ottawa - Canada’s capital city.  Built in the age of grandeur, Ottawa’s very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château.  A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies. 

 What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Reporting to the Director of Catering, responsibilities and essential job functions include but are not limited to the following:   

• Consistently offer professional, friendly and engaging service;
• Actively engage in sales of meeting space and book various types of events, including but not limited to:  Meetings, Dinners, Receptions, Weddings, Social and Protocol events, etc;
• Achieve monthly – yearly goals as set out by the Director of Catering;
• Conduct site inspections, achieve entertainment goals, activity goals and revenue goals;
• Confirm all event related information with clients during finalizations;
• Establish and maintain excellent rapport with clients, prior to, during and post event, encouraging repeat business (relationship building);
• Book and organize all bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual;
• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up;
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame and following full hotel credit procedures;
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated when required and create event resumes when required;
• Conduct and/or attend daily BEO meeting to review event contracts and ensure last minute changes are communicated with appropriate departments;
• Follow departmental policies and procedures;
• Follow all safety  policies;
• Excellent time management and organizational skills, prioritizing and being able to assess when additional hours are required;
• Other duties as assigned;
• Be available for evening and weekend work when required or as directed;
• Professional attitude and attire at all times;

• Previous leadership experience within a similar role required;
• Computer literate in Microsoft Window applications required;
• University/College degree in a related discipline preferred;
• Excellent communication skills, both written and verbal required;
• Strong interpersonal and problem solving abilities;
• Highly responsible & reliable;
• Ability to focus attention on guest needs, remaining calm and courteous at all times;
• English required, Bilingual with French an asset;