Butler (Senior / Junior / Night)

ABOUT ORIENT EXPRESS 

Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.  

Orient Express embodies the refined nomadic spirit of travel, inviting each traveller to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury, Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way, Orient Express Silenseas - the world’s largest sailing ship and the Orient Express hotels coming to Rome and Venice.  

Progressively shaping the future of luxury hospitality, Orient Express is focusing on employees’ journey and growth. 

ABOUT LA DOLCE VITA ORIENT EXPRESS

La Dolce Vita Orient Express is the first Italian luxury cruise on rail, offering a unique travel experience across the country. Inspired by the golden age of railway tourism, the train features itineraries connecting Italy's major cities and destinations, providing passengers with top-class service, exceptional comfort, gourmet cuisine, and a refined atmosphere. The project aims to celebrate the charm and beauty of Italy, making each journey an unforgettable experience.

We are seeking passionate and detail-oriented Butlers to be the heart of creating extraordinary moments for our guests. Whether you're starting your journey in hospitality or are a seasoned professional, we offer an incredible opportunity to deliver personalised, world-class service on a unique and luxurious platform.

What You'll Do:

Customer Service Excellence:

• Craft unforgettable guest experiences by providing exceptional, attentive service throughout their journey.
• Prepare carriages to perfection before departure, ensuring every detail aligns with guests’ preferences (from linens to special requests).
• Welcome guests warmly, assist with luggage, and ensure their comfort in their private cabins.
• Be a trusted source of information, serve refreshments, and create a seamless, tailored journey.

Cabin Housekeeping:

• Maintain guest cabins to the highest luxury standards, ensuring immaculate cleanliness and order.
• Replenish amenities and linens, guaranteeing an inviting and indulgent environment.
• Deliver impeccable nightly turndown service and morning cabin refreshment, adhering to every standard of care.
• Conduct regular cabin checks, addressing maintenance needs promptly.

Food and Beverage Service:

• Serve drinks, snacks, and meals with finesse, creating a private dining experience for guests.
• Handle breakfast-in-cabin requests, and for suite cabins, assist with exclusive lunch or dinner service in collaboration with the team.

Safety & Emergency Preparedness:

• Prioritise guest safety by mastering emergency protocols and identifying risks proactively.
• Maintain a calm, professional presence, ready to handle any situation with care.

What We're Looking For:

• A passion for luxury hospitality and creating meaningful guest connections.
• Experience in high-end service roles (hospitality, fine dining, or similar).
• Flexibility with shift hours and a willingness to travel.
• Proficiency in Italian and English; knowledge of additional languages is a bonus.
• A high school diploma in hospitality or related fields is preferred but not mandatory—your attitude and commitment matter most!
• Right to live and work in Italy.

Why Join Us?

• Be part of something extraordinary: Work aboard a luxury train, combining heritage and modern elegance.
• Grow your career: Develop your skills and experience in a prestigious, globally recognised environment.
• Create lifelong memories: Not just for our guests but for yourself, as part of an unforgettable team.