Company Description
Where passion drives life, join us at Accor!
As one of the world’s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries.
With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand.
If you're looking to be part of a global team and set new milestones in your career, join the Accor family and let’s shape the future together!
Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.
✨ Hospitality is a work of heart.
💛 Join us and become a Heartist®.
Swissôtel The Bosphorus, Istanbul
As one of Istanbul’s most distinguished hotels, Swissôtel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.
🌟 Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swissôtel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.
🛎 Besides being a luxury hotel, Swissôtel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu’s and Sabrosa.
🚀 Are you ready to join this esteemed brand and take the next step in your career at Swissôtel?
Job Description
We are seeking a professional, service-oriented, and detail-focused Butler to provide personalized guest experiences and ensure the highest standards of hospitality. The Butler will serve as the primary point of contact for VIP guests, anticipating their needs, coordinating services across departments, and delivering exceptional service throughout their stay.
- Provide personalized and attentive service to guests from arrival through departure.
- Welcome VIP guests and assist with check-in and check-out arrangements.
- Anticipate guest needs and proactively offer solutions and recommendations.
- Coordinate guest requests with Housekeeping, Front Office, Food & Beverage, Concierge, and other departments.
- Arrange transportation, restaurant reservations, special amenities, and personalized experiences.
- Ensure guest rooms and suites are prepared according to preferences and hotel standards.
- Handle guest complaints or concerns promptly, professionally, and discreetly.
- Maintain accurate records of guest preferences to enhance future stays.
- Deliver luggage assistance, unpacking/packing services, and wardrobe management when required.
- Uphold confidentiality and protect guest privacy at all times.
- Promote hotel facilities and services to maximize guest satisfaction and revenue opportunities.
Qualifications
- Previous experience in a Butler, Guest Relations, Concierge, Front Office, or Luxury Hospitality role preferred.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a passion for exceeding guest expectations.
- Professional appearance and demeanor.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong organizational and multitasking skills.
- Ability to remain calm and effective under pressure.
- Fluency in English; additional languages are an advantage.
- Knowledge of luxury hospitality standards and VIP service protocols preferred.
- Flexible to work shifts, weekends, and public holidays.
- Proficiency in hotel management systems and Microsoft Office is an advantage.
