- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles The Palm Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF19250R
Butler
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
- Ensures all the residents receive prompt and courteous service.
- Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.
- Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc.
- Checks the expiry dates of all perishables and practices optimum usage of recourses.
- Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
- Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
- Ensures that consumption of resident supply is under control
- Delivers the Raffles touch by exceeding the resident’s expectations and providing pro active personalized service.
- Practices up-selling of the hotel products and facilities.
- Adhere to the core values and the Brand dimension of Raffles The Palm
- Ensure that repeat residents are met and greeted regularly and the profiles are updated.
- Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
- Ensures all communication is carried clearly amongst the team / Senior Butler / Head butler.
- Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
- Attends daily briefing and notes all information about the residents and functions in the hotel
- Creates an environment which is congenial and ensures all team members are treated equally and with respect.
- Fully aware of Raffles standards.
- Fully understands the difference of guest levels (VIP)
- Fully understands the difference of room categories.
- Performs related duties and special projects assigned.
- Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
- Respects guest privacy and does not discuss any private information with other colleagues.
- Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
- Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
- Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines
- Takes initiative and provides all residents with pro active and personalized service
- Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
- Checks all items (Amenities, laundry, etc) before delivering to the residents.
- Provide balcony dinners and creates secret spaces for guest’s privacy and romance by thoughtful and caring service
- Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
- Does not intrude into the private space of residents more than what is necessary.
Occupational Health and Safety Responsibilities
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
PERSONAL ATTRIBUTES
- Good English language verbal and written communication skills
- Good level of engagement with residents
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
- Degree from School for Tourism & Hotel Management is preferred.
EXPERIENCE
- Minimum two year’s experience as a butler.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Ähnliche Jobs
Salary
Location
Delano Dubai (Opening October 2024), Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
DELANO
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Summary:As a Butler at Delano Dubai, you will provide sophisticated, luxury service tailored to each guest's individual needs with the utmost discretion. Your role involves delivering personalized exp
Reference
eae5497a-49db-46d7-bdfb-b07dcfb532a0
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES ROMANS VALENCE GARE TGV, ALIXAN
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Part-Time
Brands
IBIS STYLES
Job type
Temporary
Locations
France
Job Category
Rooms
Description
Rejoignez un esprit d’équipe et un hôtel ouvert sur le monde ! Quelle que soit votre expérience, votre motivation sera votre meilleur atout.Nous recherchons pour notre hôtel Ibis Styles Valence TGV
Reference
GZBDD673
Expiry Date
01/01/0001
Salary
Location
IBIS PARIS PORTE DE BERCY, CHARENTON LE PONT
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Charenton Le Pont
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Ibis Paris Porte de Bercy à Charenton-le-Pont un Réceptionniste Tournant F/H, en CDI 39/semaines. ● Vous assurez un accueil personnalisé et chaleureux, le bi
Reference
GZBDM678
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Job DescriptionFront Desk Agent - Full Time First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring
Reference
ac49c9e9-4385-4b0c-8e2e-fae6889d3d86
Expiry Date
01/01/0001
Salary
Location
Novotel Bristol Centre, Bristol, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Bristol
Job Category
Rooms
Description
As a part of our front office team you will take care of guests from their arrival through to their departure. You will contribute to guest satisfaction at all times by providing high quality services
Reference
884a899b-7915-465f-914c-2a6f637cf6c7
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
Front Office Supervisor Reliable and engaging. As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests
Reference
685b70dc-34af-424f-a02d-62747945537f
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
¡Las primeras impresiones lo son todo! Tu sonrisa cautivadora y tu personalidad son la esencia de un gran Agente de Recepción en Fairmont Mayakoba.Ejecuta las funciones diarias de llegada y salida de
Reference
1ddc5cf5-68eb-4d22-b96a-9f0045e265ce
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SHEPHERDS BUSH, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Rooms
Description
What you'll do...You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox wayDeal
Reference
c10f08b3-dcf7-4b3a-9016-20520cec9ef2
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SHEPHERDS BUSH, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Rooms
Description
What you’ll do…Together with our Head Housekeeper, take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back toLead and inspire the housekeeping
Reference
12af2a91-4c54-4b2b-8fd1-2cb1760a8e3c
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Rennes, Rennes, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Rennes
Job Category
Rooms
Description
Il paraît que la 1ère impression est toujours la bonne, tant mieux, vous êtes la première personne que nos clients rencontrent. Ils doivent être entre de bonnes mains avec vous.Une fois le soleil couc
Reference
471a1af8-7797-4b72-b9bd-724afb646259
Expiry Date
01/01/0001