Butler

Raffles Hotel Le Royal Luxury Hotel in Phnom Penh Cambodia (rafflesphnompenh.com)

• To constantly monitor guest service level, ensuring a maximum guest satisfaction.
• Establish good public relations with all guests.
• Demonstrates a commitment to provide warm and anticipative service to exceed the needs and expectations of our discerning guests.
• Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up.
• Receives, records, and distributes various reports via the Opera system.
• Always transmits guest requests and preferences accurately to the team.
• Executes the annual upselling strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.

• Prior formalized training as a butler is highly regarded.
• Strong leadership qualities, interpersonal, and communication skills.
• Strong attention to detail, highly responsible, organized & reliable.
• Strong interpersonal and problem solving abilities.
• High level of integrity, enthusiasm, dedication and support for continuous improvement.
• Must be a self-starter, coach & mentor who can inspire the team to perform their best.
• Flexible management style to meet challenge of a changing work environment.

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