Butler

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

PURPOSE OF POSITION

To provide an endlessly enchanting experience to all the in house residents through the raffles personal touch.

KEY ROLES & RESPONSIBILITIES

• Ensures all the residents receive prompt and courteous service.
• Informs Senior Butlers of matters concerning to butler operations, including upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
• Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipment’s, perishables, stationary, etc.
• Checks the expiry dates of all perishables and practices optimum usage of recourses.
• Maintain the minibar stocks
• Liaises with Culinary and Guest Relations  team and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
• Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
• Ensures that consumption of resident supply is under control
• Delivers the Raffles touch by exceeding the resident’s expectations and providing proactive personalized service.
• Practices up-selling of the hotel products and facilities.
• Ensure that repeat residents are met and greeted regularly and the profiles are updated.
• Attends daily briefing and notes all information about the residents and functions in the hotel
• Fully aware of Raffles Hotels & Resorts standard and Adhere to the core values of Raffles Dubai
• Fully understands the difference of guest levels (VIP)
• Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
• Ensures all communication is carried clearly amongst the team Guest Relations Manager / Butler Supervisor
• Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
• Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
• Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines
• Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
• Work closely with housekeeping team in maintaining the guest room and ensure all rooms / suites are tidied up after residents leave their room.
• Perform all duties with discretion, professionalism and a pleasant demeanor

Perform such functions as to include but not be limited to:

• Liaise with the Concierge, Raffles Club, and Guest Relations team in preparing a detailed stay of the guest, such as restaurant reservation wake up calls, trip information, and transportation arrangement. Etc.
• Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
• Greeting Guest and showing them to their rooms, offering refreshments, and taking care of them throughout their stay
• Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
• Recommend and arrange amenities for guests
• Provide a fond farewell for each guest.
• Liaise with the Guest relations team with special set up and ensuring an enchanting stay of guest celebrating occasions at Raffles

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements  
• Prepare requisitions for amenities on a timely basis and to ensure Amenities are placed prior guests arrival

PERSONAL ATTRIBUTES

• Good English language verbal and written communication skills 
• Good level of engagement with residents
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

• Degree from School for Tourism & Hotel Management

 EXPERIENCE

• Minimum two year’s experience as a butler.

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates