Benefits & Wellness Manager

Embrace your passion for hiking, skiing, snowboarding, and other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change, and experience a new adventure while developing your career further. To live and work in a National Park is a once-in-a-lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard, and receive extraordinary benefits including subsidized onsite accommodations. Join our Fairmont community today!

The Benefits & Wellness Manager is responsible for leading and administering the hotel’s health, safety, wellness, disability, and benefits programs. This role supports the wellbeing of colleagues through effective case management, disability and return-to-work coordination, WCB administration, benefits oversight, health and safety reporting, and proactive wellness programming.

This position plays a key role in supporting a safe and healthy work environment across the hotel and acts as a trusted resource to leaders and colleagues on workplace injury management, accommodations, leaves, and benefit-related matters. The role is operationally focused, highly confidential in nature, and well suited to a professional with strong experience in health, safety, wellness, disability, and benefits administration in a complex hospitality environment.

Responsibilities:

Health, Safety & Wellness Leadership

• Oversee the development, communication, and implementation of the hotel’s occupational health, safety, and wellness programs and initiatives
• Promote a strong culture of workplace safety, injury prevention, and colleague wellbeing across the property
• Develop, coordinate, and promote colleague wellness initiatives designed to reduce workplace injury and illness and support overall employee wellbeing
• Track and report monthly and quarterly incident trends, safety statistics, and health and wellness metrics
• Prepare monthly health and safety reports and support discussion and follow-up at Health & Safety Committee meetings
• Co-chair the hotel’s Health & Safety Committee and support meeting planning, documentation, and follow-up actions
• Facilitate the health, safety, wellness, and benefits portion of colleague orientation
• Work closely with operational leaders, Security, and Lifestyles to support safe work practices and colleague wellness programming
• Maintain relationships with internal and external partners relating to workplace health, benefits, WCB, disability, pension, and wellness support services
• Execute the Benefits and Wellness Fair annually including internal comms, collaboration with other departments and facilitating participation from external vendors.

WCB, Disability & Return to Work Administration

• Manage workplace injury and WCB claim processes, including claim filing, documentation, communication, and claim follow-up
• Coordinate return-to-work and modified duties programs in line with medical restrictions, operational feasibility, and legal requirements
• Administer and case manage short-term disability files and support accommodation processes as required
• Communicate with treating physicians and health care practitioners, where appropriate, to ensure complete and accurate documentation while maintaining confidentiality
• Support leaders with workplace injury response, disability accommodation, modified work planning, and prevention initiatives
• Maintain accurate medical and disability records in accordance with privacy, confidentiality, and record retention requirements
• Monitor claim trends and proactively identify opportunities to reduce injury frequency, duration, and related WCB costs

Benefits Administration

• Administer group benefits and pension-related processes, including enrolments, changes, waivers, terminations, and leave impacts
• Educate colleagues on benefit plans, available supports, and enrolment requirements
• Audit benefit enrolments, waivers, terminations, and billing for accuracy on a monthly, quarterly, and annual basis
• Maintain accurate benefit records and ensure required updates are completed in Dayforce and with applicable providers
• Coordinate monthly premium payments and liaise with Accounting and benefit partners as required
• Prepare regular reporting related to benefits, disability, and wellness for People & Culture leadership
• Support colleagues with benefit-related inquiries in a professional, clear, and confidential manner

Compliance, Reporting & Administration

• Ensure all health, safety, wellness, disability, and benefits administration is managed in compliance with legislation, policy, and internal processes
• Practice a high level of discretion and confidentiality when handling colleague medical, personal, and employment information
• Maintain separate and secure medical files from general employee files
• Support internal and external audit readiness related to workplace injury, benefits, disability, and safety processes
• Prepare and maintain trackers, files, correspondence, and documentation related to the role
• Support budget forecasting and accrual processes related to benefits and disability programs as required
• Assist with general People & Culture administration and other duties as assigned

• Previous experience in Human Resources, Health & Benefits, Occupational Health & Safety, Disability Management, or a related field required
• Demonstrated experience with WCB claims administration, return-to-work coordination, disability case management, or group benefits administration strongly preferred
• Experience in a hospitality, unionized, or high-volume operational environment is an asset
• University degree or College diploma in Human Resources, Occupational Health & Safety, Hospitality, or a related field preferred
• Strong knowledge of applicable legislation, including Alberta Employment Standards, Occupational Health & Safety, Human Rights, Workers’ Compensation, and privacy requirements
• Proven ability to manage sensitive employee matters with compassion, professionalism, sound judgment, and confidentiality
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues, leaders, medical professionals, and external partners
• Strong administrative and technical skills, including Microsoft Office and HRIS systems; Dayforce experience preferred
• Highly organized, detail-oriented, and able to manage multiple priorities in a busy environment
• Self-starter who can work independently while also collaborating effectively with broader People & Culture and operational teams

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Applicants must be authorized to work in Canada. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.