- Full-Time
- Permanent
- Rooms
- ACCOR
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Mondrian Singapore Duxton, Singapore
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REF31878N
Bellman
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Mondrian Singapore Introduction
A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at the top of that hill.
What do we expect from you?
Under the general guidance of the Chief Concierge or any other authorized by the management, the Bellman will play a key role in providing superior guest service and ensuring the smooth operation of the bell desk. You will supervise and coordinate the activities of bell staff, assist guests with luggage and transportation needs, and serve as a knowledgeable resource for guests seeking information about the hotel and local attractions.
How your day looks like:
- Supervise and coordinate the activities of bell staff, including assigning duties, monitoring performance, and providing training and support as needed.
- Greet guests upon arrival, assist with luggage handling, and escort guests to their rooms while providing a warm and welcoming atmosphere.
- Maintain a thorough knowledge of hotel facilities, services, and amenities, as well as local attractions and points of interest, to provide accurate information and recommendations to guests.
- Oversee the organization and storage of luggage, ensuring that all items are handled securely and efficiently.
- Arrange transportation services for guests, including coordinating taxi services, shuttle transfers, and valet parking as required.
- Maintain cleanliness and orderliness of the bell desk area, including luggage carts, bell carts, and storage facilities.
- Handle guest inquiries, requests, and complaints promptly and courteously, escalating issues to management when necessary to ensure guest satisfaction.
- Collaborate with other departments, such as front desk, concierge, and valet parking, to ensure seamless coordination of guest services.
- High school diploma or equivalent required; additional education or training in hospitality management is a plus.
- Minimum of 3 years of experience in a bell services or guest services role, with at least 4 years in a supervisory or leadership capacity.
- Excellent interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and management.
- Strong leadership and organizational abilities, with a focus on teamwork, collaboration, and attention to detail.
- Knowledge of local area attractions, transportation options, and hospitality industry trends.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, as required by the needs of the hotel.
Our culture is vibrant. and we advocate for diversity and inclusion.
Our Benefits:
- 5-day work week
- Staff meal and laundry are provided
- Comprehensive Insurance Coverage
- Flexi benefits (dental/Optical)
- Peek Discount (Rooms & F&B)
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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