Bellman

• JOB PURPOSE

Provide guest service and assist guests with luggage and other items.

• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• To have complete knowledge of hotel facilities.
• To be responsible for luggage deliver and pickup.
• To have knowledge of Accor’s Program e.g. Le Club.

• KEY OPERATIONAL RESPONSIBILITIES

Operational

• Give feedback to Concierge Manager on the process improvement.
• Assist Concierge Manager in maintaining positive work environment.

Guest Loyalty

• Build relationship with guests to delight and gain loyalty
• Ensure that all interactions with guests are handled professionally and with care adhering the hotel’s policies and     procedures.

Must have complete knowledge of the city and hotel facilities to assist guest with different requests

Operational Processes

• Coordinates and ensure timely deliveries and collection of guest luggage.
• Maintains all quality standards and procedures from guest’s pre‐arrival, to guest’s arrival, to guest’s in‐house stay to guest’s departure.
• Handles all guest requests and enquires in professional and helpful manner.

Administration

• Ensure proper record is maintained for all guest deliveries.
• Maintain and updates relevant information to handle guest enquires.
• Maintain and updates the record of long term luggage storage.

Pullman New Delhi, Aerocity is one of the finest five-star hotels in Delhi and enjoys a prime location of Aerocity, located 07 minutes away from the India Gandhi International Airport. Pullman New Delhi Aerocity offers 06 award winning restaurants and bars, a fully equipped fitness centre, spa, salon, and an outdoor heated swimming pool .The hotel has 670 Rooms (Including Novotel New Delhi). Walking distance from the property is the Worldmark Complex, which houses premium offices, shops, and eateries. Cyber City is a 15-minute drive from the hotel. Shopping Malls like DLF Promenade, Emporio and Ambience are located within the radius of 5 km. Tourist attractions like Rashtrapati Bhavan , Jantar Mantar and India Gate is within a 10 km radius of the Pullman New Delhi Aerocity, making it the ultimate travelers haven.