- Full-Time
- Permanent
- FAIRMONT
- Rooms
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Fairmont Doha, Doha, Qatar
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REF8310B
Bell Man
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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Responsibilities:
Responsible for the delivery of guest’s to their room, luggage, messages and any other items for delivery within the Hotel.
- Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
- Collect messages from Royal Service and record them in the recording book. Messages should then be delivered in the required standard time.
- Ensure that all deliveries for guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion
- Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to guests, under the direction of the Bell Captain
- Undertake the duties and responsibilities of the Doorman, as directed by the Bell Captain and/or Guest Service Manager.
- Ensure all luggage is collected from guestrooms within the standard time
- Ensure that all luggage is delivered immediately as instructed by Reception/Front Office or Concierge and placed in the room to the correct standard
- Handle all guest property with extreme care
- To assist with room changes as directed by the Reception supervisor
- Ensure that all long term guest luggage is stored correctly and receipted in the correct manner
- Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager
- To assist in the departmental training of new colleagues
- Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
- Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity
- Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
- Maintain amicable and co-operative working relations with other departments in the Hotel.
- Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
- Be aware of the departmental schedule and to always be on time for duty
Qualifications:
- Proficient in English (verbal and written)
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours and willing to work overnight
- Prior experience in customer service an asset
- Must be able to lift up to 25kg
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When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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