Bell Attendant

Novotel World Trade Centre is looking for a Bell Attendant who will be responsible for assisting guests with their luggage, providing information about the hotel, and ensuring guests have a smooth check-in and check-out experience. They also handle guest requests, assist with special arrangements, and maintain a high level of professionalism and service. 

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• Greeting guests upon arrival and providing excellent customer service.
• Assisting guests with their luggage and escorting them to their rooms.
• Providing information about hotel amenities, services, and local attractions.
• Handling guest requests for transportation, such as calling taxis or arranging shuttle services.
• Maintaining cleanliness and organization in the lobby and entrance areas.
• Assisting with valet parking services when needed.
• Responding to guest inquiries and complaints in a professional and timely manner.
• Collaborating with other hotel staff to ensure a seamless guest experience.
• Maintaining a professional appearance at all times and adhering to the hotel's grooming standards.
• Ensuring all guest interactions are handled with a high level of discretion and confidentiality.
• Assisting with the training of new bell attendants and sharing knowledge and best practices with team members.
• Participating in regular team meetings and training sessions to enhance skills and improve service delivery.
• Liaise with all other departments for all Guest related matters.
• Supervise the security of guests’ property during transfers and/or storage in the baggage area
• Inform the Front Desk if guest acts suspiciously or has little luggage.
• Report any unusual situation, fire or safety hazards, and damaged items needing repair to his line manager.

• High school diploma or equivalent.
• Previous experience in customer service or hospitality industry preferred.
• Strong communication and interpersonal skills.
• Ability to handle and lift luggage of varying weights.
• Professional and courteous demeanour.
• Knowledge of local attractions, restaurants, and transportation options.
• Ability to work well in a team and maintain a positive attitude under pressure.
• Willingness to work varied shifts, including nights, weekends, and holidays.

Your team and working environment:

Diverse, young and vibrant team