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  1. Full-Time
  2. Permanent
  3. RAFFLES
  4. Food & Beverage

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RAFFLES RAFFLES DUBAI JEWEL OF JUMEIRAH, Dubai, United Arab Emirates

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REF18732C

Bartender

Region

MEA SPAC



Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.


Job Description

  • Read daily events to be aware of any VIP arrivals. 
  • Must have a complete working knowledge of bar items, ingredients and preparation
  • Ensure all details of service are performed properly for every guest
  • To understand and adhere to Beverage Department Standard Operating Procedures
  • Change ashtrays, serve cigarettes and wipe down bar area
  • Carry trays, bus and reset tables with linen, china, glass and silver
  • Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
  • When possible greet regular guests by name and note and serve preferences accordingly
  • Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes
  • Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently
  • Make all cocktails in accordance with Hotel’s standard beverage manual
  • Receive and check liquor against previous shift’s requisitions
  • Attempt to limit problems and liability related to customers' excessive drinking
  • Serve snacks or food items to customers seated at the bar
  • Organize requisition, pick up and verification for F&B items used in the bar areas
  • Ensure that the bar is fully stocked and all side opening and closing duties are completed
  • Slice and pit fruit for garnishing drinks
  • Arrange bottles and glasses to make attractive displays
  • Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware
  • Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague
  • Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins
  • Maintain complete knowledge of all F&B services, outlets, hotel services/features
  • Able to handle cash following established and proper Accounting procedures

 

  • PERSONAL ATTRIBUTES
  • Reading, writing and oral proficiency in the English language
  • Team player with a creative and outgoing personality
  • Must be well-presented and professionally groomed at all times
  • Good communication and customer contact skills; good problem resolution skills
  • Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails.

Qualifications

  • Secondary school education
  • EXPERIENCE

  • Minimum 2 years food and beverage experience with detailed bar knowledge
  • Previous public contact and/or cashiering experience

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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